Louis Vuitton Client Development Advisor

About Louis Vuitton

Founded in Paris in 1854, Louis Vuitton stands among the world’s most emblematic luxury maisons, renowned for exceptional craftsmanship, innovation, and the art of travel. As an employer, the Maison offers a distinctive environment where heritage and modernity meet, inviting talents to contribute to a global culture of excellence across retail, design, craftsmanship, client experience, operations, and corporate functions. Louis Vuitton values curiosity, precision, creativity, and entrepreneurial spirit, supporting employees through international opportunities, learning pathways, and a strong commitment to savoir-faire. Its teams are united by a shared ambition to craft enduring desirability and deliver exceptional experiences worldwide.

Role & Responsibilities

• Coach and support the store team in all clienteling activities, ensuring balanced and strategic focus on top clients, new clients, and client development opportunities
• Develop and implement action plans, including in-store activations, client engagement initiatives, and outreach templates
• Promote and share best practices across the store, recognizing and encouraging outstanding clienteling efforts such as successful appointments and client conversions
• Ensure appropriate engagement strategies and follow-up actions are executed for 10K clients
• Keep the team informed of digital clienteling enhancements (ICON) and encourage proactive use of digital tools
• Ensure all Client Advisors are fully trained on and actively utilize clienteling tools, with particular focus on ICON
• Monitor data collection quality and ensure at least one contact channel is captured for every client
• Plan, organize, and execute client events and engagement activities, including birthdays and anniversaries, and manage the client development budget
• Propose, prepare, and manage virtual bridges and exceptional experiences for VICs
• Consolidate qualitative feedback, client insights, and event outcomes, providing comprehensive reports and recommendations to Store and Country Management
• Lead and facilitate daily 30-minute Clienteling Club to ensure all Client Advisors complete outreach activities and maintain consistent client engagement
• Manage planning and distribution of Seasonal Client Gifting (CNY, Mooncake, and Christmas)
• Work with Zone team in preparing regular reports and analysis to support store management in clienteling objectives
• Facilitate extraction and sharing of client data with store team to enable targeted and effective client engagement
• Provide deep-dive analysis of extracted data to aid informed business decisions through understanding client behavior and profiling

Qualifications

• University graduate with degree in Business or Communications-related disciplines
• At least 2 years of professional experience, preferably in hospitality or travel industry
• Strong proficiency in MS Office, particularly Excel and PowerPoint
• Excellent time management and organizational skills with ability to prioritize and meet deadlines
• Exceptional attention to detail and sensitivity to aesthetic presentation
• Strong interpersonal and communication skills
• Ability to work effectively in a fast-paced environment
• Demonstrated creativity, adaptability, and flexibility

Skills

Experience

At least 2 years of professional experience, preferably in hospitality or travel industry. Beginner to junior level candidates with relevant background are encouraged to apply.

Education

University degree in Business, Communications, or related disciplines required.

Workplace

Culture

Louis Vuitton fosters a culture rooted in heritage, craftsmanship, and a relentless pursuit of excellence, where employees contribute to one of the world’s most iconic luxury maisons. Its workplace environment combines creativity, precision, and international collaboration, offering teams the opportunity to grow within a brand that values innovation, client experience, and long-term savoir-faire.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.