Louis Vuitton Client Care Specialist
Join Louis Vuitton in Chinese Mainland as a Client Care Specialist, providing exceptional service in a luxury fashion setting. Apply now to be part of the prestigious LVMH group.
Overview
Louis Vuitton, a prestigious name in the luxury fashion industry, is part of the esteemed LVMH group, a global leader in high-quality products. As an employer, Louis Vuitton offers a dynamic and sophisticated work environment, fostering innovation and excellence in every aspect of its operations. The brand is renowned for its commitment to craftsmanship and exceptional client service, making it an ideal workplace for those passionate about luxury and fashion.
Role & Responsibilities
- Provide high-level client service through multiple channels, primarily phone and video calls.
- Manage and follow up on client repair requests until completion.
- Utilize client service techniques and possess product repair knowledge.
- Achieve organizational KPIs, including response times, accuracy of preliminary assessments, and positive client feedback.
- Drive and achieve personal and team performance goals.
Qualifications
- College degree or higher.
- Minimum of 3 years of experience in customer service, retail sales, aftersales, or related fields.
Skills
Experience
A minimum of three years in customer service, retail sales, aftersales, or related fields is preferred.
Education
College degree or higher.
Workplace
The role is situated in Beijing, Beijing, China — conveniently close to Beijing. There are currently 152 open positions in Beijing on Cerulean, with 2 added recently. Within Beijing, Cerulean currently features 177 open roles, including 2 recent additions. Across China, Cerulean lists 1.773 open roles — 30 of them newly added.
Benefits
The position offers a comprehensive benefits package, including opportunities for professional growth and development within a leading luxury brand.
Culture
Louis Vuitton fosters a culture of excellence and innovation, encouraging employees to thrive in a collaborative and dynamic environment. The company values diversity and inclusivity, ensuring a supportive workplace for all.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.