Louis Vuitton Client Care Expert
About Louis Vuitton
Louis Vuitton, a prestigious name in the luxury fashion industry, is part of the LVMH conglomerate, known for its exquisite craftsmanship and timeless elegance. As an employer, Louis Vuitton offers a dynamic environment where innovation and tradition blend seamlessly, providing employees with opportunities to grow and excel in their careers.
Join Louis Vuitton in Shanghai as a Client Care Expert, delivering exceptional service in a dynamic luxury environment. Full-time role.
Role & Responsibilities
- Provide high-level client service through phone and video calls.
- Manage and follow up on client repair requests until completion.
- Utilize client service techniques and product repair knowledge.
- Achieve organizational KPIs, including lead time responsiveness and accuracy in assessments.
- Drive and achieve personal and team goals.
Qualifications
- College degree or above.
- Preferred 3 years of experience in customer service, retail sales, or aftersales.
- Proactive client excellence awareness and service skills.
- Project management experience is a plus.
- Ability to work well in a team with a commercial mindset.
Experience
Preferred 3 years of working experience in customer service, retail sales, aftersales, or similar fields.
Education
College degree or above.
Workplace
This position is based in Shanghai, Shanghai, China.
Culture
Louis Vuitton fosters a culture of excellence and creativity, encouraging employees to push boundaries while maintaining the brand's heritage. The company values diversity and collaboration, offering a supportive environment where talent can thrive.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Louis Vuitton, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Client Service Specialist», «Customer Care Advisor», «Client Relations Consultant», «Customer Support Expert», «Client Service Coordinator», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.