Louis Vuitton Client Care Associate
- Employment
- Full-Time
- Seniority
- Entry-Level
- Compensation
- $25–30/hour
- Department
- Retail & Boutique Operations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Jun 22, 2026
About Louis Vuitton
Founded in Paris in 1854, Louis Vuitton stands among the world’s most emblematic luxury maisons, renowned for exceptional craftsmanship, innovation, and the art of travel. As an employer, the Maison offers a distinctive environment where heritage and modernity meet, inviting talents to contribute to a global culture of excellence across retail, design, craftsmanship, client experience, operations, and corporate functions. Louis Vuitton values curiosity, precision, creativity, and entrepreneurial spirit, supporting employees through international opportunities, learning pathways, and a strong commitment to savoir-faire. Its teams are united by a shared ambition to craft enduring desirability and deliver exceptional experiences worldwide.
Louis Vuitton Client Care Associate in New York — after-sales service role with $25–$30/hr and comprehensive benefits package.
Role & Responsibilities
- Ensure clients are updated at all stages of the repair process, contributing to an overall rewarding client experience
- Consistently follow up with clients regarding their items or inquiries with creative solutions tailored to client and company needs
- Master in-depth knowledge of the brand's technological aspects, processes, and repair procedures
- Champion all after-care services offered by Louis Vuitton to clients and mentor teams on service excellence
- Manage inventory and maintain quality control standards throughout the service workflow
- Work as a business partner with the Operations team to define smooth back-of-house procedures that support the client experience
- Educate clients on intake, repair, and follow-up processes to set clear expectations and foster a service mentality
Qualifications
- Minimum 3 years of relevant experience in client services, luxury retail, or after-sales service
- Proven ability to build and maintain trusting client relationships
- Strong organizational and communication skills with emphasis on client education and follow-up
- Demonstrated commitment to client satisfaction and service excellence in a luxury environment
- Ability to work effectively in a fast-paced retail setting while managing multiple client interactions
Skills
Experience
Minimum 3 years of professional experience in client services, luxury retail operations, or after-sales service management. Background in repair intake processes, client follow-up protocols, and customer satisfaction optimization is highly valued.
Education
High school diploma or equivalent required; associate's degree or higher education in business, hospitality, or a related field is preferred.
Workplace
The role is situated in New York, New York, USA.
Compensation
The base compensation for this position ranges from USD 25 to USD 30 per hour.
Benefits
Medical, dental, vision, short and long-term disability, various paid time off programs, employee discount and perks, two retirement plans with employer contributions, performance bonus opportunity.
Culture
Louis Vuitton fosters a culture rooted in heritage, craftsmanship, and a relentless pursuit of excellence, where employees contribute to one of the world’s most iconic luxury maisons. Its workplace environment combines creativity, precision, and international collaboration, offering teams the opportunity to grow within a brand that values innovation, client experience, and long-term savoir-faire.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Louis Vuitton, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Client Services Associate», «After-Sales Service Specialist», «Client Relations Associate», «Retail Client Advisor», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.