Louis Vuitton Client Care Associate

Location
Employment Part-time
Seniority Mid-Level
Posted ✦ Today
Apply ⟼

Louis Vuitton is hiring a Part‑Time Client Care Associate in Cincinnati, USA to manage after‑sales service, repairs follow‑up and client relations.

Overview

Louis Vuitton is an iconic luxury fashion house within the LVMH group, renowned for its heritage craftsmanship, global retail network and uncompromising quality. As an employer, the brand invests in high‑calibre training, talent mobility and structured career paths across markets, offering employees opportunities to develop expertise in luxury retail, clienteling and product care.

Role & Responsibilities

  • Manage the full after‑sales lifecycle: intake, status updates, repair coordination and delivery to ensure clients are informed at every stage.
  • Serve as the in‑store ambassador for Louis Vuitton’s client services, promoting available services and cultivating long‑term client relationships.
  • Execute and enforce brand policies and procedures related to product care, repairs and returns to preserve product integrity and brand standards.
  • Collaborate with Operations and atelier partners to optimise back‑of‑house workflows, inventory movement and turnaround times.
  • Perform quality control checks on repaired or serviced items and document outcomes to guarantee client satisfaction.
  • Consistently follow up with clients, provide tailored recommendations, and resolve inquiries with professionalism and discretion.
  • Coach and mentor store teams on after‑sales processes and client communication to elevate service delivery.

Qualifications

  • Minimum 3 years of relevant experience in client service, after‑sales or luxury retail environments.
  • Proven ability to manage client expectations and complex case follow‑ups with tact and confidentiality.
  • Strong organisational skills with attention to detail and the ability to manage multiple cases concurrently.
  • Demonstrated coaching or team‑support experience; capable of guiding colleagues on procedures and service standards.
  • Availability to work on‑site in the Cincinnati location, including flexibility for retail hours and peak periods.

Skills

After‑sales service and repair case management Client relationship management and clienteling Inventory management and back‑of‑house coordination Quality control and product assessment Coaching and mentoring store teams Clear verbal and written communication Problem solving and service recovery

Experience

Minimum 3 years of client service, after‑sales or luxury retail experience with demonstrable proficiency in managing repair or service workflows.

Education

High school diploma or equivalent required; further education or vocational training in retail, hospitality or business is preferred.

Workplace

The role is situated in Cincinnati, Ohio, USA. There are currently 7 open positions in Cincinnati on Cerulean, with 2 added recently. Within Ohio, Cerulean currently features 18 open roles, including 3 recent additions. Across USA, Cerulean lists 2.211 open roles — 80 of them newly added.

Benefits

Generous benefits package; industry‑leading training; local and global career development opportunities; initiatives supporting professional equality and inclusion.

Culture

Louis Vuitton combines a deep respect for artisanal heritage with the dynamism of a global luxury network within LVMH. The brand emphasises rigorous service standards, continuous learning and mobility, while promoting inclusive initiatives and structured development for employees across markets.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.