- Location
- Cergy Île-de-France France
- Employment
- Full-Time
- Seniority
- Manager
- Department
- Retail & Boutique Operations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Oct 7, 2026
About Louis Vuitton
Founded in Paris in 1854, Louis Vuitton stands among the world’s most emblematic luxury maisons, renowned for exceptional craftsmanship, innovation, and the art of travel. As an employer, the Maison offers a distinctive environment where heritage and modernity meet, inviting talents to contribute to a global culture of excellence across retail, design, craftsmanship, client experience, operations, and corporate functions. Louis Vuitton values curiosity, precision, creativity, and entrepreneurial spirit, supporting employees through international opportunities, learning pathways, and a strong commitment to savoir-faire. Its teams are united by a shared ambition to craft enduring desirability and deliver exceptional experiences worldwide.
Louis Vuitton seeks a Client Care and Quality Manager to lead its newly integrated EMEA Client Care and Quality service, managing store support, quality activities and team development. The role is a full-time, permanent position based in Cergy, France, with a hybrid working arrangement.
Role & Responsibilities
- Manage the store support team.
- Lead and supervise the team’s activities.
- Support local projects to expand Client Care services.
- Manage the refresh of products, particularly extraordinary pieces.
- Lead the quality ambassador community.
- Oversee store quality indicators.
- Manage store quality alerts.
- Train retail teams on maintaining product quality in stores.
- Raise environmental awareness among the team and new arrivals.
- Comply with environmental policy and apply environmental procedures.
Qualifications
- At least 15 years of experience in internal or external client relations in a retail environment.
- Confirmed team management experience.
- Interest in projects related to digital initiatives, communications and continuous improvement.
- Written and spoken English proficiency.
- Proficiency in Microsoft Office.
- Customer- and results-oriented.
- Recognized for rigor, high standards and listening skills.
Skills
Experience
At least 15 years of experience in internal or external client relations in a retail environment, along with confirmed team management experience.
Workplace
This position is based in Cergy, Île-de-France, France, within easy reach of Paris.
Explore jobs in Île-de-France or in France.
Culture
Louis Vuitton fosters a culture rooted in heritage, craftsmanship, and a relentless pursuit of excellence, where employees contribute to one of the world’s most iconic luxury maisons. Its workplace environment combines creativity, precision, and international collaboration, offering teams the opportunity to grow within a brand that values innovation, client experience, and long-term savoir-faire.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Louis Vuitton, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Customer Care Manager», «Quality Services Manager», «Client Experience Manager», «Retail Support Manager», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.