Louis Vuitton Client Care and Quality Manager
- Location
- CergyÎle-de-FranceFrance
- Employment
- Full-Time
- Seniority
- Manager
- Department
- Retail & Boutique Operations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Sep 22, 2026
About Louis Vuitton
Founded in Paris in 1854, Louis Vuitton stands among the world’s most emblematic luxury maisons, renowned for exceptional craftsmanship, innovation, and the art of travel. As an employer, the Maison offers a distinctive environment where heritage and modernity meet, inviting talents to contribute to a global culture of excellence across retail, design, craftsmanship, client experience, operations, and corporate functions. Louis Vuitton values curiosity, precision, creativity, and entrepreneurial spirit, supporting employees through international opportunities, learning pathways, and a strong commitment to savoir-faire. Its teams are united by a shared ambition to craft enduring desirability and deliver exceptional experiences worldwide.
Louis Vuitton Client Care and Quality Manager, Cergy. Lead integrated customer care and quality operations across EMEA retail locations with proven team management expertise.
Role & Responsibilities
- Manage and supervise the store support team, ensuring harmonious integration and development within the EMEA region
- Animate and oversee client care and quality activities across retail locations
- Guide local client care scaling initiatives and support corresponding project implementations
- Oversee the refreshing and maintenance of inventory, particularly exceptional pieces
- Animate and cultivate the community of quality ambassadors across the retail network
- Monitor and pilot quality indicators for all stores, analyzing performance metrics
- Manage quality alerts from retail locations and coordinate corrective actions
- Train retail teams on product quality maintenance standards and in-store care protocols
- Raise awareness among team members and new hires regarding environmental commitments and sustainability practices
- Apply and enforce environmental policies and procedures across operations
Qualifications
- Minimum 15 years of experience in internal or external customer relationship management within a retail environment
- Proven management experience leading teams
- Demonstrated expertise in digital project initiatives, internal communications, and continuous improvement methodologies
- Fluent in written and spoken English
- Proficiency with Microsoft Office Suite
- Strong customer satisfaction orientation with results-focused mindset
- Recognized for rigor, exacting standards, and active listening capabilities
Skills
Experience
Minimum 15 years of professional experience in customer relationship management (internal or external) within a retail luxury environment, with confirmed experience in team management and leading operational initiatives.
Education
Not specified
Workplace
This position is based in Cergy, Île-de-France, France, within easy reach of Paris.
Culture
Louis Vuitton fosters a culture rooted in heritage, craftsmanship, and a relentless pursuit of excellence, where employees contribute to one of the world’s most iconic luxury maisons. Its workplace environment combines creativity, precision, and international collaboration, offering teams the opportunity to grow within a brand that values innovation, client experience, and long-term savoir-faire.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Louis Vuitton, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Client Care Supervisor», «Quality Operations Manager», «Retail Support Manager», «Customer Care Director», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.