Louis Vuitton Client Care & Quality Manager
- Location
- CergyÎle-de-FranceFrance
- Employment
- Full-Time
- Seniority
- Manager
- Department
- Retail & Boutique Operations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Jul 27, 2026
About Louis Vuitton
Founded in Paris in 1854, Louis Vuitton stands among the world’s most emblematic luxury maisons, renowned for exceptional craftsmanship, innovation, and the art of travel. As an employer, the Maison offers a distinctive environment where heritage and modernity meet, inviting talents to contribute to a global culture of excellence across retail, design, craftsmanship, client experience, operations, and corporate functions. Louis Vuitton values curiosity, precision, creativity, and entrepreneurial spirit, supporting employees through international opportunities, learning pathways, and a strong commitment to savoir-faire. Its teams are united by a shared ambition to craft enduring desirability and deliver exceptional experiences worldwide.
Louis Vuitton seeks a Client Care & Quality Manager in Cergy, France to lead EMEA retail support services and quality assurance.
Role & Responsibilities
- Manage and supervise the store support team, ensuring effective delivery of client care services across EMEA retail locations
- Animate and oversee client care activity, leading local capacity-building initiatives and scaling projects regionally
- Manage product refreshment cycles, with particular attention to exceptional and rare pieces
- Lead the quality ambassador community and ensure consistent implementation of quality standards
- Drive quality metrics and performance indicators for retail locations
- Monitor and respond to quality alerts from stores
- Develop and deliver training programs to retail teams on product care and display standards
- Foster environmental awareness and ensure compliance with sustainability policies and procedures
Qualifications
- Minimum 15 years of experience in client relationships (internal or external) within retail environments
- Proven track record of team management and staff leadership
- Demonstrated interest in digital initiatives, communication, and continuous improvement projects
- Fluent in written and spoken English
- Proficiency with Microsoft Office Suite
- Strong client satisfaction orientation with results-driven mindset
- Recognized for rigor, exacting standards, and active listening
Skills
Experience
Minimum 15 years of experience in client relationships and retail operations, with confirmed expertise in team management and operational leadership.
Education
Not specified
Workplace
This position is based in Cergy, Île-de-France, France, within easy reach of Paris.
Culture
Louis Vuitton fosters a culture rooted in heritage, craftsmanship, and a relentless pursuit of excellence, where employees contribute to one of the world’s most iconic luxury maisons. Its workplace environment combines creativity, precision, and international collaboration, offering teams the opportunity to grow within a brand that values innovation, client experience, and long-term savoir-faire.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Louis Vuitton, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Client Services Operations Manager», «Retail Support & Quality Director», «Customer Care Operations Lead», «Quality Assurance & Client Support Manager», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.