Louis Vuitton Client Care & Quality Manager
- Location
- CergyÎle-de-FranceFrance
- Employment
- Full-Time
- Seniority
- Manager
- Department
- Retail & Boutique Operations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Jul 7, 2026
About Louis Vuitton
Founded in Paris in 1854, Louis Vuitton stands among the world’s most emblematic luxury maisons, renowned for exceptional craftsmanship, innovation, and the art of travel. As an employer, the Maison offers a distinctive environment where heritage and modernity meet, inviting talents to contribute to a global culture of excellence across retail, design, craftsmanship, client experience, operations, and corporate functions. Louis Vuitton values curiosity, precision, creativity, and entrepreneurial spirit, supporting employees through international opportunities, learning pathways, and a strong commitment to savoir-faire. Its teams are united by a shared ambition to craft enduring desirability and deliver exceptional experiences worldwide.
Louis Vuitton seeks Client Care & Quality Manager in Cergy, France to lead EMEA retail support operations. Full-time hybrid role. Apply now.
Role & Responsibilities
- Lead and supervise the store support team, ensuring optimal team integration within the EMEA region
- Animate and oversee daily client care activities and operational performance
- Manage product refreshment initiatives, particularly for exceptional and extraordinary pieces
- Coordinate and lead the quality ambassador community across retail locations
- Monitor and pilot quality indicators for all retail stores in the region
- Manage quality alerts from retail locations and implement corrective measures
- Deliver staff training programmes on product quality maintenance and storage conditions
- Support local client care scaling initiatives and digital transformation projects
- Champion environmental sustainability policies and procedures across teams
Qualifications
- Minimum 15 years of professional experience in customer relations (internal or external) within a retail environment
- Proven team management experience at supervisory or managerial level
- Advanced proficiency in English (written and spoken)
- Mastery of Microsoft Office Suite
- Demonstrated aptitude for digital project management and continuous improvement initiatives
- Strong customer satisfaction and results orientation
Skills
Experience
Minimum 15 years of professional experience in customer relations within a retail luxury environment, with at least 10 years in a team management capacity. Candidates should possess confirmed experience leading cross-functional teams and managing customer-centric operations at scale.
Education
Secondary education required; further qualifications in retail management, business administration, or equivalent professional certifications valued.
Workplace
This position is based in Cergy, Île-de-France, France, within easy reach of Paris.
Culture
Louis Vuitton fosters a culture rooted in heritage, craftsmanship, and a relentless pursuit of excellence, where employees contribute to one of the world’s most iconic luxury maisons. Its workplace environment combines creativity, precision, and international collaboration, offering teams the opportunity to grow within a brand that values innovation, client experience, and long-term savoir-faire.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Louis Vuitton, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Retail Operations & Care Manager», «Customer Care Director», «Quality & Client Services Lead», «Retail Support Manager», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.