Louis Vuitton Client Advisor
- Employment
- Full-Time
- Seniority
- Mid-Level
- Department
- Retail & Boutique Operations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Oct 9, 2026
About Louis Vuitton
Founded in Paris in 1854, Louis Vuitton stands among the world’s most emblematic luxury maisons, renowned for exceptional craftsmanship, innovation, and the art of travel. As an employer, the Maison offers a distinctive environment where heritage and modernity meet, inviting talents to contribute to a global culture of excellence across retail, design, craftsmanship, client experience, operations, and corporate functions. Louis Vuitton values curiosity, precision, creativity, and entrepreneurial spirit, supporting employees through international opportunities, learning pathways, and a strong commitment to savoir-faire. Its teams are united by a shared ambition to craft enduring desirability and deliver exceptional experiences worldwide.
The Client Advisor joins Louis Vuitton’s Virtual Studio to deliver luxury service and engaging customer experiences through online consultations and video broadcasts using advanced digital tools. The role supports online and store sales, customer acquisition, appointment-based service, and One to Few initiatives, while collaborating closely with store and Client Services teams. Permanent, full-time, on-site position.
Role & Responsibilities
- Represent Louis Vuitton as a brand ambassador, communicating its brand universe and product appeal to customers through online consultations and supporting sales.
- Create new customer experiences and acquire clients through online consultations and video broadcasts, using advanced digital tools.
- Understand each customer's needs and recommend suitable products.
- Handle one-to-one appointments arranged by stores or Client Services, both in-store and at external locations.
- Recommend products suited to customers' lifestyles and coordinate with stores and Client Services to deliver attentive service.
- Plan and deliver One to Few initiatives to contribute to store sales.
- Work proactively and responsibly with team members to achieve targets and carry out business activities.
- Respect and support colleagues to help the team perform at its best.
- Deliver excellent service and engaging customer experiences as part of the Virtual Studio, combining advanced digital technology with luxury customer service.
- Create and deliver innovative customer experiences using advanced digital tools through video broadcasts.
Qualifications
- Passion for Louis Vuitton, its brand universe and products, and the ability to convey that passion to customers.
- Strong communication skills and the ability to understand customer needs and make suitable recommendations through online consultations.
- Ability to use advanced digital tools, including video consultations and video broadcasts.
- Curiosity and a desire to learn new knowledge and skills and pursue personal growth.
- Business mindset, initiative and accountability in achieving targets.
- Collaborative approach, respect for others and willingness to work as a team.
- Basic proficiency in Excel, Word and PowerPoint.
- Experience communicating via video calls, particularly for candidates who are especially skilled in this area.
- Experience or interest in filming and video editing.
- Knowledge of or customer service experience with RTW, Shoes and W&FJ.
- Luxury, apparel, or Watch & Fine Jewellery experience is preferred.
Skills
Experience
Minimum 3 years
Workplace
The successful candidate will be located in Tokyo, Tokyo, Japan.
Culture
Louis Vuitton fosters a culture rooted in heritage, craftsmanship, and a relentless pursuit of excellence, where employees contribute to one of the world’s most iconic luxury maisons. Its workplace environment combines creativity, precision, and international collaboration, offering teams the opportunity to grow within a brand that values innovation, client experience, and long-term savoir-faire.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Louis Vuitton, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Virtual Client Advisor», «Online Sales Advisor», «Digital Client Advisor», «Client Relations Advisor», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.