Louis Vuitton Client Advisor

About Louis Vuitton

Founded in Paris in 1854, Louis Vuitton stands among the world’s most emblematic luxury maisons, renowned for exceptional craftsmanship, innovation, and the art of travel. As an employer, the Maison offers a distinctive environment where heritage and modernity meet, inviting talents to contribute to a global culture of excellence across retail, design, craftsmanship, client experience, operations, and corporate functions. Louis Vuitton values curiosity, precision, creativity, and entrepreneurial spirit, supporting employees through international opportunities, learning pathways, and a strong commitment to savoir-faire. Its teams are united by a shared ambition to craft enduring desirability and deliver exceptional experiences worldwide.

Role & Responsibilities

• Handle a complete range of calls and written communications including product inquiries, sales support, store services coordination, location information, after-sales support, and policy clarification
• Maintain exemplary customer service standards by demonstrating proficiency in phone quality, complaint resolution, product knowledge, and store relations in alignment with Louis Vuitton service etiquette and selling ceremony
• Address customer complaints in a timely and professional manner, ensuring effective resolution and de-escalation
• Adhere rigorously to department and company policies, procedures, and quality standards
• Maintain current knowledge of all product, company, and departmental initiatives and information
• Demonstrate proficiency in the effective use of proprietary systems including Salesforce, multiple Icon versions, product catalogs, internal logistics tools, and up to 14 simultaneous platforms
• Build and maintain a strong client base to enhance relationships, foster brand loyalty, and drive repeat business
• Document 100% of client interactions within the CRM system to track inquiry types, feedback, advertising impact, and customer concerns
• Participate actively in departmental training programs and continuous improvement initiatives

Qualifications

• Fluency in both Spanish and English, verbally and in written form
• Minimum 3 years of professional customer service experience
• Exceptional verbal and written communication skills in both languages
• Proven ability to learn quickly and maintain high-performance levels in a fast-paced environment
• Excellent organizational and time-management skills
• Demonstrated ability to work proactively with a solution-oriented and detail-focused approach
• Strong interpersonal skills and proven ability to collaborate effectively across all organizational levels
• Composure under pressure with proven ability to de-escalate difficult calls
• Strong ability to build rapport with clients and maintain excellent follow-up
• Capability to manage multiple tasks simultaneously
• Advanced technical proficiency with ability to navigate multiple systems concurrently while maintaining client conversations
• Self-directed work style with minimal need for supervision
• Resourcefulness and initiative in seeking information to build product and systems knowledge
• Access to a private, secure space with high-speed internet for hybrid work arrangements

Skills

Experience

Minimum 3 years of customer service experience, with demonstrated proficiency in handling complex client inquiries, managing complaints, and maintaining service excellence in a fast-paced environment.

Education

High school diploma or equivalent; post-secondary education or specialized customer service certification preferred but not required.

Workplace

Culture

Louis Vuitton fosters a culture rooted in heritage, craftsmanship, and a relentless pursuit of excellence, where employees contribute to one of the world’s most iconic luxury maisons. Its workplace environment combines creativity, precision, and international collaboration, offering teams the opportunity to grow within a brand that values innovation, client experience, and long-term savoir-faire.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.