Louis Vuitton Client Advisor

About Louis Vuitton

Founded in Paris in 1854, Louis Vuitton stands among the world’s most emblematic luxury maisons, renowned for exceptional craftsmanship, innovation, and the art of travel. As an employer, the Maison offers a distinctive environment where heritage and modernity meet, inviting talents to contribute to a global culture of excellence across retail, design, craftsmanship, client experience, operations, and corporate functions. Louis Vuitton values curiosity, precision, creativity, and entrepreneurial spirit, supporting employees through international opportunities, learning pathways, and a strong commitment to savoir-faire. Its teams are united by a shared ambition to craft enduring desirability and deliver exceptional experiences worldwide.

Role & Responsibilities

• Build sound client knowledge during interactions across omni-channels to establish personalized rapport and credible relationships
• Achieve day-to-day operational requirements including sales targets, contact handling (75% inbound, 25% outbound), clienteling activities, service SLAs, quality standards, and productivity metrics
• Deliver exceptional service on inbound and outbound calls, emails, social media, chat, and emerging channels with professional handling of inquiries, requests, and complaints
• Discover client needs and recommend relevant products, employing cross-selling and upselling strategies to maximize sales outcomes
• Utilize the ICON app to track clienteling activities, communicate with clients, and convert opportunities into sales
• Escalate complex issues to Team Manager as required; ensure all complaints are shared with Team Manager and Client Experience Manager for continuous improvement
• Maintain compliance with regulatory requirements including proper handling of personal information and operational guidelines
• Support new product launches, marketing campaigns, and strategic initiatives that drive business objectives
• Perform back-of-house duties including product receiving, quality checking, order processing, packing, and shipping as needed

Qualifications

• Minimum 3 years of client-facing experience in luxury retail or client services
• Strong product knowledge or ability to rapidly acquire expertise in luxury fashion and accessories
• Demonstrated ability to meet and exceed sales targets in a consultative selling environment
• Proficiency with omni-channel service delivery and CRM systems
• Excellent communication skills with ability to engage clients professionally across multiple platforms

Skills

Experience

Minimum 3 years of relevant experience in luxury client services, retail advisory, or related customer-facing roles, with demonstrated competency in achieving sales targets and maintaining service excellence standards.

Education

Secondary education or equivalent; further qualifications in hospitality, luxury retail, or business administration are advantageous.

Workplace

Culture

Louis Vuitton fosters a culture rooted in heritage, craftsmanship, and a relentless pursuit of excellence, where employees contribute to one of the world’s most iconic luxury maisons. Its workplace environment combines creativity, precision, and international collaboration, offering teams the opportunity to grow within a brand that values innovation, client experience, and long-term savoir-faire.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.