Louis Vuitton Client Advisor, Client Services
- Employment
- Full-Time
- Seniority
- Mid-Level
- Compensation
- $22/hour
- Department
- Clienteling, CRM & VIP Relations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Aug 18, 2026
About Louis Vuitton
Founded in Paris in 1854, Louis Vuitton stands among the world’s most emblematic luxury maisons, renowned for exceptional craftsmanship, innovation, and the art of travel. As an employer, the Maison offers a distinctive environment where heritage and modernity meet, inviting talents to contribute to a global culture of excellence across retail, design, craftsmanship, client experience, operations, and corporate functions. Louis Vuitton values curiosity, precision, creativity, and entrepreneurial spirit, supporting employees through international opportunities, learning pathways, and a strong commitment to savoir-faire. Its teams are united by a shared ambition to craft enduring desirability and deliver exceptional experiences worldwide.
Louis Vuitton Client Advisor role in Irving, Texas, supporting Canadian market with bilingual French/English support. $22/hour starting rate.
Role & Responsibilities
- Deliver client-centric support across multiple channels (phone, email, social media, chat) addressing inquiries related to product availability, transactions, shipping, order status, and after-sales support
- Lead French-language queue management and support Canadian-specific operational needs, ensuring accurate and seamless bilingual communication
- Achieve assigned performance goals across sales, productivity, quality metrics, and queue adherence while managing multiple systems and tools
- Embody Louis Vuitton brand values, service standards, etiquette, and selling ceremony in every client interaction
- Maintain current knowledge of Canadian service standards, regulations, and operational procedures, ensuring compliance with company and market-specific policies
- Proactively manage escalations and resolutions for Canadian market clients, including defective exchanges and repair inquiries
- Serve as a key operational liaison with the Team Manager and Logistics team regarding Canadian queue performance
- Mentor newly tenured advisors and support French-language proficiency evaluations and mock call scheduling
- Contribute to Canadian business performance through action plans, product focus initiatives, and departmental training
Qualifications
- Exceptional written and verbal communication skills in both French and English at a professional level
- 3–5 years of customer service experience, preferably in a retail or luxury environment
- Demonstrated track record of excellence in service delivery, sales performance, and quality standards
- Proficiency with CRM platforms, Salesforce, Genesys, MS Office, My Repair, and UPS systems
- Strong ability to remain composed under pressure and de-escalate challenging situations
- Proven interpersonal and mentoring capabilities with peers and clients
- Detail-oriented with excellent organizational and time-management skills
- Leadership potential with capability for progression into Team Lead or Senior Specialty Advisor roles
Skills
Experience
Minimum 3 years of customer service experience, preferably in a retail or luxury environment, with a proven track record in service delivery, sales, and quality performance. Demonstrated ability to work independently in remote or office settings with strong technical proficiency and commercial acumen.
Education
High school diploma or equivalent; additional training in customer service or luxury retail is valued.
Workplace
This position is based in Irving, Texas, USA, within easy reach of Dallas.
Compensation
The base compensation for this position is USD 22 per hour.
Benefits
Medical, dental, and vision coverage; short- and long-term disability insurance; paid time off programs; commission and bonus opportunities; employee discounts and perks; two employer-contributed retirement plans
Culture
Louis Vuitton fosters a culture rooted in heritage, craftsmanship, and a relentless pursuit of excellence, where employees contribute to one of the world’s most iconic luxury maisons. Its workplace environment combines creativity, precision, and international collaboration, offering teams the opportunity to grow within a brand that values innovation, client experience, and long-term savoir-faire.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Louis Vuitton, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Bilingual Client Services Advisor», «Customer Service Specialist», «Client Support Advisor», «Luxury Client Representative», «Bilingual Support Advisor», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.