Louis Vuitton Client Advisor

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Location
Employment Full-time
Seniority Mid-Level
Posted Jan 27, 2026

Join Louis Vuitton in Brussels as a Client Advisor. This full-time position requires fluency in Polish, German, and English, and offers a hybrid working mode. Ideal for candidates with a minimum of 3 years of experience in luxury retail.

Overview

Louis Vuitton, a distinguished name in the luxury fashion industry, is celebrated for its timeless elegance and exceptional craftsmanship. As part of the esteemed LVMH group, Louis Vuitton Services Europe is dedicated to delivering unparalleled customer service experiences to its prestigious clientele across the EMEA region.

Role & Responsibilities

  • Strive to meet and exceed individual and team performance targets and KPIs related to customer satisfaction and service quality, with a sales-driven mindset.
  • Deliver exceptional inbound customer service via phone, email, and digital channels, advising and assisting clients across the German and Polish markets.
  • Build and maintain strong relationships with clients by understanding their preferences, anticipating their needs, and offering personalized recommendations.
  • Take ownership of customer concerns and ensure their resolution through innovative approaches, collaborating closely with other departments to enhance client retention and overall customer experience.
  • Ensure accurate information and follow-up are input into the system and other relevant databases, maintaining the integrity and accuracy of records.
  • Handle complaints and difficult situations with clients professionally, ensuring a calm and effective resolution while maintaining Louis Vuitton's high standards of service.
  • Act as an ambassador of the Maison by embodying Louis Vuitton values and demonstrating the highest level of professionalism in all interactions.

Qualifications

  • Minimum 3 years of experience in a similar role.

Skills

Excellent communication skills in Polish, German, and English, both verbal and written. Strong sales and storytelling skills. Customer-first mindset with strong interpersonal skills. Motivated, energetic, and inspirational team player. Detail-oriented with a passion for delivering impeccable service. Ability to manage multiple tasks and deliver results on schedule. Punctuality and time-management skills. Flexibility to work shifts, including evenings, weekends, and holidays. Proficiency in Microsoft Office suite and CRM software; experience with Salesforce is advantageous. Background in luxury retail is a plus. Interest in luxury fashion and awareness of current trends. Ability to thrive in a diverse and international work environment.

Experience

A minimum of three years of experience in a similar role, preferably within the luxury retail sector.

Workplace

This position is based in Brussels, Brussels-Capital Region, Belgium. Cerulean lists 52 open roles in Brussels, including 4 posted recently. In Belgium as a whole, Cerulean currently features 68 open positions, with 4 posted this week.

Benefits

The position offers a hybrid working mode, allowing for a balance between remote work and in-office presence.

Culture

Louis Vuitton fosters a diverse and international work environment, leveraging multicultural perspectives to enhance collaboration and innovation. The company is committed to maintaining high standards of professionalism and service excellence, embodying the values of the Maison in every interaction.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.