Louis Vuitton Client Advisor
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Join Louis Vuitton in Brussels as a Client Advisor, serving the German and Turkish markets. This full-time, temporary position requires Polish and English fluency, with a minimum of 3 years of experience.
Overview
Louis Vuitton, a distinguished name in the luxury fashion industry, is celebrated for its timeless elegance and superior craftsmanship. As part of the LVMH conglomerate, Louis Vuitton Services Europe is dedicated to delivering unparalleled customer service experiences to its esteemed clientele across the EMEA region.
Role & Responsibilities
- Strive to meet and exceed individual and team performance targets and KPIs related to customer satisfaction, service quality, and client retention with a sales-driven mindset.
- Deliver exceptional inbound customer service via phone, email, and digital channels, advising and assisting clients across the German and Turkish markets.
- Build and maintain strong relationships with clients by understanding their preferences, anticipating their needs, and offering personalized recommendations.
- Take ownership of customer concerns and ensure their resolution through innovative approaches, collaborating closely with other departments to solve issues efficiently and enhance the overall customer experience.
- Ensure accurate information and follow-up are input into the system and other relevant databases, maintaining the integrity and accuracy of records.
- Handle complaints and difficult situations with clients professionally, ensuring a calm and effective resolution while maintaining Louis Vuitton's high standards of service.
- Act as an ambassador of the Maison by embodying Louis Vuitton values and demonstrating the highest level of professionalism in all interactions.
Qualifications
- Excellent communication skills in Polish and English, both verbal and written; fluency in another language (French, German) is a plus.
- Strong sales and storytelling skills.
- Demonstrated Customer First mindset and strong interpersonal skills with the ability to engage effectively with clients.
- Highly motivated, energetic, and inspirational team player.
- Detail-oriented mindset with a passion for delivering impeccable service and exceeding customer expectations.
Skills
Experience
Minimum of 3 years in a relevant field, preferably within luxury retail.
Workplace
This position is based in Brussels, Brussels-Capital Region, Belgium. Cerulean lists 52 open roles in Brussels, including 4 posted recently. In Belgium as a whole, Cerulean currently features 68 open positions, with 4 posted this week.
Benefits
Opportunity to work in a hybrid mode, combining remote and on-site work.
Culture
Louis Vuitton fosters a culture of excellence and innovation, where employees are encouraged to embody the brand's values and contribute to a dynamic and diverse work environment. The company values professionalism and a customer-first mindset, ensuring that every interaction reflects the Maison's high standards.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.