Louis Vuitton Client Advisor
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Join Louis Vuitton Services Europe in Brussels as a Client Advisor. This full-time position requires German and Turkish language skills and offers a vibrant work culture.
Overview
Louis Vuitton, a prestigious luxury Maison, is globally acclaimed for its timeless elegance and exceptional craftsmanship. As part of the LVMH conglomerate, Louis Vuitton Services Europe (LVSE) is dedicated to delivering unparalleled customer service experiences across the EMEA region.
Role & Responsibilities
- Strive to meet and exceed individual and team performance targets and KPIs related to customer satisfaction and service quality with a sales-driven mindset.
- Deliver exceptional inbound customer service via phone, email, and digital channels, advising and assisting clients across the German and Turkish markets.
- Build and maintain strong relationships with clients by understanding their preferences, anticipating their needs, and offering personalized recommendations.
- Take ownership of customer concerns and ensure their resolution through innovative approaches, collaborating closely with other departments to enhance the overall customer experience.
- Ensure accurate information and follow-up are input into the system and other relevant databases, maintaining the integrity and accuracy of records.
- Handle complaints and difficult situations with clients professionally, ensuring a calm and effective resolution while maintaining Louis Vuitton's high standards of service.
- Act as an ambassador of the Maison by embodying Louis Vuitton values and demonstrating the highest level of professionalism in all interactions.
Qualifications
- Excellent communication skills in German and Turkish, both verbal and written.
- Strong sales and storytelling skills.
- Demonstrated Customer First mindset and strong interpersonal skills.
- Highly motivated, energetic, and inspirational team player.
- Detail-oriented mindset with a passion for delivering impeccable service and exceeding customer expectations.
- Ability to work on multiple tasks and deliver results to agreed schedules.
- Punctuality and time-management skills.
- Flexibility to work shifts, including evenings, weekends, and holidays.
- Proficiency in Microsoft Office suite and CRM software (experience with Salesforce is advantageous).
Skills
Experience
Experience in luxury retail is a plus. A keen interest in luxury fashion and awareness of current trends is advantageous.
Workplace
This position is based in Brussels, Brussels-Capital Region, Belgium. Cerulean lists 52 open roles in Brussels, including 4 posted recently. In Belgium as a whole, Cerulean currently features 68 open positions, with 4 posted this week.
Benefits
Louis Vuitton Services Europe offers a vibrant work culture committed to diversity and inclusion, celebrating unique perspectives and talents. The company is dedicated to sustainability, integrating environmental responsibility into its operations.
Culture
Louis Vuitton Services Europe fosters a dynamic and inclusive work environment, embracing diversity and multicultural perspectives to enhance collaboration and innovation. The company is committed to sustainability and environmental responsibility.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.