Louis Vuitton Care Services Manager
- Employment
- Full-Time
- Seniority
- Manager
- Compensation
- $100,000–115,000/year
- Department
- Retail & Boutique Operations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- May 17, 2026
About Louis Vuitton
Louis Vuitton is a pre-eminent maison within the luxury fashion and leather goods sector and is part of the LVMH group. The brand is recognised for its craftsmanship, global retail footprint and structured career pathways that combine rigorous training with opportunities across retail, operations and corporate functions.
Louis Vuitton Americas seeks a Care Services Manager in Irving, TX to lead repair-centre operations, client experience and Direct-to-Client teams.
Role & Responsibilities
- Act as the primary advocate for clients within the repair centre, ensuring the client voice informs decisions and service delivery.
- Lead, mentor and develop Store Support Coordinators and Direct-to-Client teams who handle digital client service inquiries and proactive follow-up.
- Design and implement action plans with retail stakeholders to improve client satisfaction across Care Services, stores and regional operations.
- Conduct regular retail visits to ensure an integrated approach to client service and to measure in-market execution.
- Provide technical expertise on quality assessment, repair feasibility, pricing and craftsmanship to resolve complex cases.
- Create a culture of accountability and quality through clear communication, decisive action and performance management.
- Build and maintain cross-functional partnerships across Corporate, Retail, Quality and international Care Services counterparts to deliver aligned solutions.
- Lead ad hoc strategic projects and benchmark global repair-centre practices to optimise processes and service standards.
Qualifications
- Minimum five years of validated experience in a luxury retail environment with progressive leadership responsibilities.
- Proven ability to lead, motivate and develop multi-site or cross-functional teams.
- Advanced presentation and facilitation skills with strong written and verbal communication.
- Demonstrable experience in client experience management, quality assessment and technical evaluation of repairs.
- Strong organisational and analytical capabilities with experience managing projects and operational programs.
- Proficiency with MS Word, Excel, Outlook and PowerPoint.
Skills
Experience
Minimum 5 years of validated experience in a luxury retail environment with leadership responsibilities and a track record of delivering results, employee engagement and cross-functional collaboration.
Education
Bachelor's degree in business, retail management, supply chain or related field, or equivalent professional experience.
Workplace
The role is situated in Irving, Texas, USA — conveniently close to Dallas.
Compensation
The base compensation for this position ranges from USD 100,000 to USD 115,000 per annum.
Benefits
Medical, dental, vision; short- and long-term disability; various paid time off programs; employee discount/perks; two employer‑contributed retirement plans.
Culture
Louis Vuitton emphasises professional equality, inclusivity and the development of each employee’s potential. The company provides industry-leading training and global career mobility within a culture that values craftsmanship, excellence and collaborative leadership.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Louis Vuitton, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Client Care Manager», «Customer Experience Manager», «Service Experience Manager», «Repair Centre Manager», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.