Louis Vuitton Associate Manager, Digital Client Insights & Activation
- Employment
- Full-Time
- Seniority
- Mid-Level
- Department
- Clienteling, CRM & VIP Relations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Sep 4, 2026
About Louis Vuitton
Founded in Paris in 1854, Louis Vuitton stands among the world’s most emblematic luxury maisons, renowned for exceptional craftsmanship, innovation, and the art of travel. As an employer, the Maison offers a distinctive environment where heritage and modernity meet, inviting talents to contribute to a global culture of excellence across retail, design, craftsmanship, client experience, operations, and corporate functions. Louis Vuitton values curiosity, precision, creativity, and entrepreneurial spirit, supporting employees through international opportunities, learning pathways, and a strong commitment to savoir-faire. Its teams are united by a shared ambition to craft enduring desirability and deliver exceptional experiences worldwide.
Louis Vuitton Associate Manager, Digital Client Insights & Activation role in Shanghai. Lead omnichannel CRM strategy and client analytics.
Role & Responsibilities
- Develop and execute client strategy through sophisticated segmentation, data analysis, and market insights to drive business growth
- Lead omnichannel client development initiatives, oversee clienteling programs, and activate WeCom capabilities to enhance client engagement
- Measure performance across all channels, establish KPIs, and deliver comprehensive management reporting to senior leadership
- Build and manage CRM technology capabilities, lead cross-functional projects, and drive implementation of marketing automation and data platforms
Qualifications
- Proven experience in luxury, fashion, beauty, or premium retail sectors
- Advanced proficiency in SQL and Power BI with demonstrated ability to analyze complex, multi-dimensional datasets
- Fluent English communication with strong presentation and stakeholder management capabilities
- Omnichannel client strategy, customer journey design, or clienteling experience highly valued
Skills
Experience
Substantial experience in luxury retail, fashion, or premium brand environments with demonstrated expertise in client data strategy and omnichannel engagement. Background in CRM, marketing automation, or customer analytics is essential. Exposure to AI or predictive modeling is advantageous.
Education
Bachelor's degree in business, data science, marketing, or related discipline; advanced certifications in analytics or CRM platforms are valued.
Workplace
This position is based in Shanghai, Shanghai, China.
Culture
Louis Vuitton fosters a culture rooted in heritage, craftsmanship, and a relentless pursuit of excellence, where employees contribute to one of the world’s most iconic luxury maisons. Its workplace environment combines creativity, precision, and international collaboration, offering teams the opportunity to grow within a brand that values innovation, client experience, and long-term savoir-faire.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Louis Vuitton, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Client Insights Manager», «Digital CRM Strategist», «Clienteling Analytics Lead», «CRM Operations Manager», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.