Louis Vuitton Assistant Project Manager, Customer Care Omnichannel Experience
- Location
- ParisÎle-de-FranceFrance
- Employment
- Internship
- Seniority
- Intern
- Department
- Clienteling, CRM & VIP Relations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Jun 1, 2026
About Louis Vuitton
Founded in Paris in 1854, Louis Vuitton stands among the world’s most emblematic luxury maisons, renowned for exceptional craftsmanship, innovation, and the art of travel. As an employer, the Maison offers a distinctive environment where heritage and modernity meet, inviting talents to contribute to a global culture of excellence across retail, design, craftsmanship, client experience, operations, and corporate functions. Louis Vuitton values curiosity, precision, creativity, and entrepreneurial spirit, supporting employees through international opportunities, learning pathways, and a strong commitment to savoir-faire. Its teams are united by a shared ambition to craft enduring desirability and deliver exceptional experiences worldwide.
Louis Vuitton | Paris | Assistant Project Manager, Customer Care Omnichannel Experience (6-month internship, Sept 2026)
Role & Responsibilities
- Implement customer journeys and key touchpoints of the omnichannel Care experience in collaboration with retail teams and LV Neo (internal technology team)
- Participate in design, build, and deployment phases of the in-store Care application revamp, including product recognition, customer notifications, tracking, and digital passport functionality
- Conduct competitive benchmarking studies and ad-hoc analyses of the Care service market
- Support the implementation and analysis of Care service offering clustering proposals
Qualifications
- Currently enrolled in a business or engineering school, pursuing a final-year internship or gap-year placement
- Prior experience in retail or digital environments with a customer-focused orientation
- Fluent written and spoken English
- Proficiency with Microsoft Office and Power BI
Skills
Experience
Entry-level; previous retail or digital experience with a customer focus is valued.
Education
Currently enrolled in a business school or engineering school program.
Workplace
The successful candidate will be located in Paris, Île-de-France, France.
Culture
Louis Vuitton fosters a culture rooted in heritage, craftsmanship, and a relentless pursuit of excellence, where employees contribute to one of the world’s most iconic luxury maisons. Its workplace environment combines creativity, precision, and international collaboration, offering teams the opportunity to grow within a brand that values innovation, client experience, and long-term savoir-faire.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Louis Vuitton, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Project Coordinator, Customer Care Experience», «Customer Care Experience Specialist», «Omnichannel Care Operations Assistant», «Customer Service Project Support», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.