Louis Vuitton Assistant Manager, Client Solutions

Location
Employment Full-Time
Seniority Manager
Department Clienteling, CRM & VIP Relations
Industry Fashion, Apparel & Leather Goods
Posted Apr 13, 2026
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Louis Vuitton — Assistant Manager, Client Solutions (Shanghai). Lead omnichannel digital and CRM solutions to personalise luxury client journeys.

Overview

Louis Vuitton is a preeminent luxury fashion and leather-goods maison within the LVMH group, renowned for its craftsmanship, heritage and global retail footprint. As an employer, the brand combines a high-expectation, performance-driven culture with cross-disciplinary collaboration, innovation in digital client experiences, and a strong focus on brand aesthetics and client service excellence.

Role & Responsibilities

  • Define and deliver end-to-end client-related digital solutions, including marketing automation, content and social capabilities to enhance client acquisition, retention and engagement.
  • Design technical capabilities that serve both retail and eRetail channels to drive automation, efficiency and personalised client journeys.
  • Lead iterative solution implementation and continuous digital capability enrichment in close collaboration with global and local cross-functional teams and third-party suppliers.
  • Partner with business stakeholders to identify optimisation opportunities across operational processes and client journeys, ensuring solutions align with commercial objectives.
  • Manage digital projects to successful delivery, ensuring timelines, quality and budget control while minimising technical debt and avoiding duplication of capabilities.
  • Drive change management to secure business adoption and ensure smooth transitions across functions.
  • Establish standardised monitoring mechanisms across local customer solutions and collaborate with solution owners to improve robustness and performance.
  • Monitor industry trends and best practices in digital technology to proactively recommend enhancements to the digital roadmap.

Qualifications

  • Bachelor’s degree in Computer Science, Information Technology or a related discipline.
  • Proven track record building end-to-end digital solutions from concept through to delivery; experience with MA/SFoA is preferred.
  • Strong business acumen with the ability to articulate trade-offs in technical and solution selection to non-technical stakeholders.
  • Excellent interpersonal, communication and stakeholder-management skills in a global, cross-functional environment.
  • Demonstrable organisational skills and attention to detail with the ability to manage multiple concurrent projects.
  • Collaborative team spirit with a pragmatic problem-solving approach and willingness to mentor peers.
  • Passion for luxury retail, new technologies and an appreciation for design aesthetics.

Skills

MA/SFoA marketing automation content & social strategy omnichannel solution design technical solution architecture project management change management cross-functional stakeholder engagement monitoring and performance metrics digital capability building

Experience

Proven experience delivering end-to-end digital solutions from concept to production, ideally within marketing automation/CRM ecosystems (MA/SFoA) and omnichannel retail environments.

Education

Bachelor’s degree in Computer Science, Information Technology, or a related field.

Workplace

This position is based in Shanghai, Shanghai, China.

Culture

Louis Vuitton fosters a culture combining rigorous standards of craftsmanship with continual digital and commercial innovation. Teams operate in a fast-paced, collaborative global environment where cross-functional partnership, attention to aesthetics and client-centric thinking are central to daily work.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.

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Frequently Asked Questions

A.

The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Louis Vuitton, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Client Solutions Manager», «Digital Client Solutions Manager», «Omnichannel Client Solutions Lead», «CRM & Digital Solutions Manager», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.