Louis Vuitton Assistant Manager, Client Care Service
- Employment
- Full-Time
- Seniority
- Supervisor
- Department
- Retail & Boutique Operations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Aug 18, 2026
About Louis Vuitton
Founded in Paris in 1854, Louis Vuitton stands among the world’s most emblematic luxury maisons, renowned for exceptional craftsmanship, innovation, and the art of travel. As an employer, the Maison offers a distinctive environment where heritage and modernity meet, inviting talents to contribute to a global culture of excellence across retail, design, craftsmanship, client experience, operations, and corporate functions. Louis Vuitton values curiosity, precision, creativity, and entrepreneurial spirit, supporting employees through international opportunities, learning pathways, and a strong commitment to savoir-faire. Its teams are united by a shared ambition to craft enduring desirability and deliver exceptional experiences worldwide.
Louis Vuitton hiring Assistant Manager, Client Care Service in mainland China. Lead repair operations, manage teams, and drive service excellence.
Role & Responsibilities
- Lead and oversee distant repair teams to ensure accurate quotations, attentive client communication, and comprehensive support for digital clients throughout the repair process
- Manage intake operations to guarantee precise product registration, on-time quotation delivery, and efficient resolution of care-related issues for retail and supply chain partners
- Establish and maintain collaborative partnerships with retail locations, functioning as the critical liaison between commercial operations and specialized care services
- Coordinate regularly with central care teams and regional service centers to facilitate best-practice sharing, problem resolution, and operational consistency
- Develop and execute annual strategic projects aligned with global and regional priorities, fostering team commitment to successful implementation
- Drive continuous process improvement, operational efficiency gains, and service innovation through data-driven analysis and creative problem-solving
- Recruit, train, and cultivate a motivated, self-directed, and cohesive team aligned with organizational values
- Coach team members on professional development pathways, fostering intrinsic motivation and mutual benefit between individual and organizational goals
Qualifications
- Bachelor's degree or above
- Proficiency with Microsoft Office software; Power BI or AI tools are advantageous
- Native or near-native Standard Mandarin; fluent written and oral English communication
- Demonstrated project management experience
- Client-centric mindset with genuine commitment to service excellence
- Team player with strong collaborative abilities and resilience under pressure
Skills
Experience
Project management experience is required. Leadership experience managing teams in service operations or client care environments is essential.
Education
Bachelor's degree or above
Workplace
The successful candidate will be located in Shanghai, Shanghai, China.
Culture
Louis Vuitton fosters a culture rooted in heritage, craftsmanship, and a relentless pursuit of excellence, where employees contribute to one of the world’s most iconic luxury maisons. Its workplace environment combines creativity, precision, and international collaboration, offering teams the opportunity to grow within a brand that values innovation, client experience, and long-term savoir-faire.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Louis Vuitton, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Client Care Operations Manager», «Care Service Supervisor», «Repair Service Operations Lead», «Client Experience Manager», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.