Loro Piana Team Manager
- Employment
- Full-Time
- Seniority
- Manager
- Department
- Retail & Boutique Operations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Sep 30, 2026
About Loro Piana
Loro Piana stands as one of the world’s foremost authorities in exceptional textiles, renowned for its mastery of cashmere, vicuña and the quiet elegance of Italian luxury. As an employer, the Maison offers a refined environment where heritage, innovation and uncompromising craftsmanship converge. Its teams contribute to a culture shaped by discretion, excellence and respect for rare natural materials, from artisanal savoir-faire to global retail and corporate expertise. Employees are invited to uphold a legacy of quality while advancing sustainable practices, client intimacy and contemporary refinement within a brand celebrated for timeless sophistication.
Loro Piana seeks an experienced Team Manager for its Madison Avenue flagship store in New York, responsible for leading an assigned product category and driving sales performance while maintaining the highest standards of guest experience. This role bridges team management, visual merchandising, operational excellence, and client relationship development, requiring a results-oriented leader to partner with the Store Director in creating an environment of unsurpassed service and brand loyalty.
Role & Responsibilities
- Lead and mentor assigned product category team to achieve quantitative and qualitative sales goals and KPIs
- Develop and execute business action plans identifying category-specific opportunities and communicating needs to Store Director
- Conduct periodic sales analysis to optimize product reorders and share findings with Store Director
- Hold sales teams accountable to personal targets while providing continuous training, coaching, and constructive feedback
- Supervise guest interactions and sales performance, delivering positive feedback and coaching to drive excellence
- Support Store Director in recruitment efforts, talent identification, and annual performance reviews
- Oversee visual merchandising guidelines execution, ensuring store windows, displays, and product presentation align with brand standards and Loro Piana DNA
- Manage stockroom operations and stock level activities to efficiently support front-of-house sales
- Oversee care and maintenance of products and materials in stockroom according to company standards
- Guarantee guest relationship management and CRM implementation, expanding loyal customer database while maintaining existing relationships
- Analyze market trends and competitor activity to identify business opportunities and promote new products
- Coordinate in-store marketing events and ensure seamless after-sale service delivery
- Ensure loss prevention procedures are properly executed and train teams on security protocols
- Lead Guest Service, back-of-house, and Alterations teams to provide a seamless omnichannel guest experience
Qualifications
- Minimum 5 years of retail management experience in luxury fashion or related sector
- Proven ability to lead, develop, and motivate sales teams to exceed targets
- Strong understanding of visual merchandising and brand DNA alignment
- Demonstrated experience managing inventory and stockroom operations
- Track record of driving guest loyalty and managing CRM initiatives
- Ability to analyze sales data and identify business opportunities
- Experience with loss prevention and security protocols
- Excellent communication and interpersonal skills
- Strong organizational and time management capabilities
Skills
Experience
Minimum 5 years of progressive retail management experience in luxury fashion, specialty retail, or department store environments. Proven success leading and developing sales teams, driving category performance, and managing guest relationships in high-end retail settings.
Education
High school diploma or equivalent required; bachelor's degree preferred.
Workplace
The successful candidate will be located in New York, New York, USA.
Culture
Loro Piana fosters a refined workplace culture rooted in Italian craftsmanship, exceptional materials, and an uncompromising pursuit of quality. Employees work in an environment that values discretion, technical mastery, and long-term thinking, where heritage and innovation come together to define quiet luxury.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Loro Piana, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Department Manager», «Category Manager», «Assistant Store Manager», «Sales Manager», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.