Loro Piana Team Manager

About Loro Piana

Loro Piana stands as one of the world’s foremost authorities in exceptional textiles, renowned for its mastery of cashmere, vicuña and the quiet elegance of Italian luxury. As an employer, the Maison offers a refined environment where heritage, innovation and uncompromising craftsmanship converge. Its teams contribute to a culture shaped by discretion, excellence and respect for rare natural materials, from artisanal savoir-faire to global retail and corporate expertise. Employees are invited to uphold a legacy of quality while advancing sustainable practices, client intimacy and contemporary refinement within a brand celebrated for timeless sophistication.

Role & Responsibilities

• Represent the company brand image and ensure team alignment with corporate standing
• Maintain team knowledge regarding departmental performance and strategic initiatives
• Drive sales maximization within the department and collaborate with Store Management to achieve targets
• Conduct periodic sales analysis to optimize product reordering and maintain liaison with the Store Manager
• Build and maintain excellent customer relationships, ensuring high satisfaction levels and communicating VIP/top client information to Store Management
• Supervise department sales and post-sale services to maintain customer satisfaction and qualitative standards aligned with Loro Piana brand expectations
• Support Store Management in creating a positive working environment and coordinate activities to maintain a motivated, competent sales team
• Supervise team activities and ensure customer service aligns with company standards of excellence
• Mentor existing team members, identify and develop new talent, and create a best-in-class service and selling environment
• Provide ongoing coaching, feedback, recognition, and performance development using Loro Piana's coaching and performance application
• Establish and monitor quantitative and qualitative goals through regular analysis, monthly activity reviews, and yearly evaluations
• Plan, organize, and schedule team activities to effectively cover workload requirements
• Ensure team compliance with all internal procedures and policies
• Maintain departmental visual standards and oversee product rotation and display management
• Communicate display and window impact on sales to Store Management and VM specialists
• Optimize department stock management and analyze sales reports to verify inventory levels
• Share technical and stock information with the Store Manager and departmental team on a daily basis
• Collaborate closely with corporate merchandising to identify weekly, monthly, and seasonal business needs
• Track SKU performance through sell-through reports and weekly recaps identifying best sellers and slow movers
• Provide qualitative feedback on seasonal products to inform purchasing decisions appropriate for the market
• Maintain strong understanding of category penetration and business performance within the department

Qualifications

• Minimum 3 years of relevant work experience in luxury retail boutiques
• Demonstrated leadership and team management capabilities
• Deep knowledge of luxury clothing and accessories
• Excellent coaching, communication, and interpersonal skills
• Strong proficiency with Microsoft Office and Outlook
• SAP Retail experience preferred
• Detail-oriented approach with high attention to quality standards
• Passion and commitment to Loro Piana brand values and products
• Ability to work effectively in a collaborative retail environment

Skills

Experience

Minimum 3 years of relevant professional experience in luxury boutique retail environments, with demonstrated success in team leadership, sales management, and customer-centric service delivery.

Education

Not specified

Workplace

Culture

Loro Piana fosters a refined workplace culture rooted in Italian craftsmanship, exceptional materials, and an uncompromising pursuit of quality. Employees work in an environment that values discretion, technical mastery, and long-term thinking, where heritage and innovation come together to define quiet luxury.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.