Loro Piana Storyteller, Atelier
- Employment
- Full-Time
- Seniority
- Mid-Level
- Department
- Retail & Boutique Operations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Aug 25, 2026
About Loro Piana
Loro Piana stands as one of the world’s foremost authorities in exceptional textiles, renowned for its mastery of cashmere, vicuña and the quiet elegance of Italian luxury. As an employer, the Maison offers a refined environment where heritage, innovation and uncompromising craftsmanship converge. Its teams contribute to a culture shaped by discretion, excellence and respect for rare natural materials, from artisanal savoir-faire to global retail and corporate expertise. Employees are invited to uphold a legacy of quality while advancing sustainable practices, client intimacy and contemporary refinement within a brand celebrated for timeless sophistication.
Loro Piana seeks a Storyteller for its Madison Avenue Atelier in New York—a luxury hospitality role combining heritage narration, client prospecting, and refined service excellence.
Role & Responsibilities
- Extend warm, professional greetings and genuine hospitality to all guests entering and departing the boutique, embodying the values of Loro Piana's Selling Galateo
- Serve as the Maison's cultural storyteller by sharing heritage, craftsmanship, and raw material excellence, creating memorable and authentic moments for clients
- Conduct proactive client prospecting activities both independently and in partnership with Client Advisors to understand interests, lifestyle, and specific needs
- Initiate engaging conversations throughout the boutique to guide clients' in-store journeys and tailor experiences to their preferences
- Seamlessly introduce clients to Client Advisors while communicating relevant preferences and insights to support personalized service delivery
- Support boutique operations including line management, appointment coordination, and client flow while ensuring guest comfort, safety, and security
- Address client concerns with empathy and professionalism, escalating to management when appropriate
- Identify and communicate client experience, product knowledge, and storytelling opportunities to inform coaching priorities across the team
- Partner with Store Leadership and Retail Excellence teams to reinforce storytelling standards and create on-the-floor learning moments
- Contribute to a continuous coaching culture through feedback cycles, training activations, and dedicated team development
- Maintain comprehensive product and aftersales care knowledge across all categories, confidently communicating seasonal launches and artisanal techniques
- Support the planning and execution of boutique events, VIC activations, and special experiences to the highest standards
- Reflect insights with Store Leadership on optimizing the client journey and hospitality experience
- Act as a Maison ambassador at all times, fostering an environment of warmth, curiosity, and excellence
Qualifications
- Minimum 5 years of experience in luxury hospitality, retail, or client-facing roles
- Demonstrated passion for luxury, hospitality, and storytelling with strong appreciation for craftsmanship and heritage
- Excellent interpersonal, communication, and presentation skills
- Proven ability to engage clients authentically and build meaningful relationships
- Strong coaching and collaboration capabilities with the ability to influence teams through example
- Ability to thrive in a fast-paced luxury environment while maintaining composure and professionalism
- Flexible availability including evenings, weekends, and holidays as business needs require
Skills
Experience
Minimum 5 years of professional experience in luxury hospitality, client services, or retail environments where success required strong interpersonal skills, cultural awareness, and the ability to articulate brand values and product heritage to discerning clientele.
Education
No specific educational requirements stated; however, candidates with formal training in hospitality, communications, or luxury brand management are well-positioned for this role.
Workplace
This position is based in New York, New York, USA.
Culture
Loro Piana fosters a refined workplace culture rooted in Italian craftsmanship, exceptional materials, and an uncompromising pursuit of quality. Employees work in an environment that values discretion, technical mastery, and long-term thinking, where heritage and innovation come together to define quiet luxury.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Loro Piana, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Client Engagement Specialist», «Cultural Ambassador, Boutique», «Heritage Narrator», «Atelier Host», «Maison Storyteller», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.