Loro Piana Store Support Specialist

Palo Alto California USA

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Employment
Seasonal
Seniority
Entry-Level
Posted
Sep 21, 2026

About Loro Piana

Loro Piana stands as one of the world’s foremost authorities in exceptional textiles, renowned for its mastery of cashmere, vicuña and the quiet elegance of Italian luxury. As an employer, the Maison offers a refined environment where heritage, innovation and uncompromising craftsmanship converge. Its teams contribute to a culture shaped by discretion, excellence and respect for rare natural materials, from artisanal savoir-faire to global retail and corporate expertise. Employees are invited to uphold a legacy of quality while advancing sustainable practices, client intimacy and contemporary refinement within a brand celebrated for timeless sophistication.

Loro Piana seeks a Seasonal Store Support Specialist to deliver exceptional support to the store team in Palo Alto. The role involves coordinating with team members to address client inquiries, leveraging product expertise, managing transactions, and executing operational tasks. The successful candidate will build meaningful client relationships through personalized communication, support CRM initiatives, maintain visual merchandising standards, and contribute to the overall success of business objectives.

Role & Responsibilities

  • Facilitate the sales process and elevate the client experience by providing exceptional hospitality and expert assistance aligned with Loro Piana standards
  • Support the team by providing exceptional assistance and maintaining strong product knowledge to enhance the client experience
  • Build meaningful client relationships by facilitating communication via emails, hand-written notes, phone calls, and the clienteling app to boost sales
  • Support CRM initiatives by recording and updating relevant client information to enhance future sales opportunities and tailor services to individual preferences
  • Actively promote new products through personalized outreach, engaging clients with tailored messages to increase product awareness and interest
  • Support maintenance of store displays to ensure alignment with visual merchandising guidelines
  • Collaborate with store management and the sales team to ensure merchandise is properly replenished, well-maintained, and easily accessible
  • Provide exceptional operational and administrative support to client advisors, contributing to overall business success

Qualifications

  • 2+ years of sales or sales support experience, preferably in a luxury retail environment
  • Proficiency in Microsoft Office and SAP
  • Excellent attention to detail, customer service, and teamwork skills
  • General knowledge of sales, operations, and inventory management
  • Ability to lift and move up to 40 pounds

Skills

Microsoft Office SAP Customer service Product knowledge CRM systems Sales support Visual merchandising Inventory management Communication

Experience

Minimum 2+ years of sales or sales support experience, preferably in a luxury retail environment. The role requires demonstrated ability to support sales operations, maintain product expertise, and deliver exceptional client service.

Workplace

This position is based in Palo Alto, California, USA, within easy reach of San Francisco.

The setting California

Explore jobs in California or in the USA.

Culture

Loro Piana fosters a refined workplace culture rooted in Italian craftsmanship, exceptional materials, and an uncompromising pursuit of quality. Employees work in an environment that values discretion, technical mastery, and long-term thinking, where heritage and innovation come together to define quiet luxury.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.

Frequently Asked Questions

The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Loro Piana, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Sales Support Advisor», «Retail Support Associate», «Client Services Specialist», «Store Operations Associate», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.

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