Loro Piana Store Manager

About Loro Piana

Loro Piana stands as one of the world’s foremost authorities in exceptional textiles, renowned for its mastery of cashmere, vicuña and the quiet elegance of Italian luxury. As an employer, the Maison offers a refined environment where heritage, innovation and uncompromising craftsmanship converge. Its teams contribute to a culture shaped by discretion, excellence and respect for rare natural materials, from artisanal savoir-faire to global retail and corporate expertise. Employees are invited to uphold a legacy of quality while advancing sustainable practices, client intimacy and contemporary refinement within a brand celebrated for timeless sophistication.

Role & Responsibilities

• Represent the corporate image through personal presentation and ensure the team reflects the Brand DNA.
• Optimize overall sales performance by delivering strong results through consistent execution of the selling Galateo and operational standards.
• Monitor market trends and competitors to identify business opportunities and initiatives that improve sales and promote new products in line with company objectives and policies.
• Maintain excellent customer relationships and high customer satisfaction through effective team management.
• Recruit new customers, retain existing customers, and develop potential customers.
• Manage CRM KPIs and ensure customer data is collected appropriately to support CRM reporting and strategy.
• Manage and motivate the team to drive the business by creating a positive work environment, empowering team members, and encouraging innovative solutions.
• Provide ongoing coaching, identify development and training needs, and partner with Retail Excellence to tailor individual action plans.
• Support the team's professional growth, product knowledge, and training; keep staff up to date on the luxury industry and share development plans with the Retail Director.
• Set achievable yet challenging team and individual targets; assess, monitor, and manage performance to ensure goals are achieved.
• Keep the team informed about store performance using the tools agreed with the Retail Director.
• Organize daily opening activities and ensure the store meets visual and maintenance guidelines, including product presentation, visual merchandising installations, maintenance, and organization of retail and back-office spaces.
• Oversee visual merchandising practices and standards, ensuring windows, displays, and the store and product image align with corporate and Central Visual Merchandising guidelines.
• Oversee store operations activities and delegate their execution where appropriate.
• Ensure security and Health & Safety procedures are properly implemented.
• Ensure appropriate management and care of products and materials in the stockroom.

Qualifications

• At least 10 years' work experience in a luxury goods business in complex and international environments.
• Passion for and high motivation to represent Loro Piana products and the brand.
• Solid leadership skills, including listening to and motivating others, coaching and developing others, and delegation.
• Excellent communication skills.
• Interpersonal skills, including relationship-building and leveraging a network.
• Computer literacy, including Microsoft Office; SAP Retail experience is preferred, along with experience using reporting tools.
• Fluency in English and Cantonese is required; proficiency in Mandarin is a strong plus.

Skills

Experience

At least 10 years' work experience in a luxury goods business in complex and international environments.

Culture

Loro Piana fosters a refined workplace culture rooted in Italian craftsmanship, exceptional materials, and an uncompromising pursuit of quality. Employees work in an environment that values discretion, technical mastery, and long-term thinking, where heritage and innovation come together to define quiet luxury.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.