Loro Piana Store Manager

About Loro Piana

Loro Piana stands as one of the world’s foremost authorities in exceptional textiles, renowned for its mastery of cashmere, vicuña and the quiet elegance of Italian luxury. As an employer, the Maison offers a refined environment where heritage, innovation and uncompromising craftsmanship converge. Its teams contribute to a culture shaped by discretion, excellence and respect for rare natural materials, from artisanal savoir-faire to global retail and corporate expertise. Employees are invited to uphold a legacy of quality while advancing sustainable practices, client intimacy and contemporary refinement within a brand celebrated for timeless sophistication.

Role & Responsibilities

• Define store strategy and business development priorities, translating targets into clear action plans.
• Drive business management and profitability by monitoring KPIs, P&L and costs, and taking timely corrective action.
• Use market and competitor insights to identify opportunities and adjust commercial priorities.
• Manage inventory and visual merchandising to support product availability, rotation and a consistent store image.
• Ensure operational planning and store management, maintaining audit readiness through strong compliance and internal controls.
• Build, lead and develop a high-performing team.
• Coach on the floor and manage performance through clear objectives, feedback and recognition.
• Identify and develop talent, supporting succession planning and capability growth for the management team.
• Promote engagement, inclusion and wellbeing through consistent communication, team rituals and care.
• Manage workforce planning, scheduling and workload balance to support business needs and team sustainability.
• Define and execute the clienteling strategy to grow client retention, frequency and value across segments.
• Drive CRM discipline and data capture, generating high-quality insights for personalized follow-up.
• Develop the VIC approach and local activations and events with Headquarters to recruit and engage top clients.
• Own complaint resolution and service recovery, ensuring prompt escalation and sustainable improvements.
• Drive the omnichannel journey, ensuring seamless handovers between store and digital touchpoints.
• Act as a brand ambassador, embodying Loro Piana values and ensuring consistent brand expression in the store.
• Use storytelling about heritage, savoir-faire and product uniqueness to strengthen brand desirability and conversion.
• Ensure a consistent client experience through selling ceremony standards and service excellence.
• Ensure visual merchandising and brand standards are consistently executed; capture insights and share feedback to improve brand expression.

Qualifications

• Strong business and sales acumen.
• Strong coaching, communication, leadership and people management skills.
• Deep knowledge of the clothing and luxury industry.
• Passion for Loro Piana products and brand.
• Fluent French and English.

Skills

Experience

Minimum 10 years of experience as a manager in a luxury boutique.

Culture

Loro Piana fosters a refined workplace culture rooted in Italian craftsmanship, exceptional materials, and an uncompromising pursuit of quality. Employees work in an environment that values discretion, technical mastery, and long-term thinking, where heritage and innovation come together to define quiet luxury.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.