Loro Piana Store Manager

About Loro Piana

Loro Piana is an Italian luxury maison renowned for exceptionally fine textiles and refined ready-to-wear, accessories and bespoke garments. Celebrated for its expertise in cashmere and rare fibres, the brand is part of the LVMH group and maintains a reputation for understated elegance, artisanal craftsmanship and service tailored to an exclusive clientele.

Role & Responsibilities

• Drive store sales and profitability by analysing performance metrics, implementing action plans and ensuring achievement of quantitative targets.
• Develop and execute strategic initiatives to identify and convert client and Very Important Client (VIC) opportunities while representing an elevated brand image.
• Lead, coach and mentor the store team; delegate responsibilities, provide performance feedback and create individual career development plans.
• Recruit and onboard new team members in partnership with HR, and conduct regular team meetings to align on priorities and performance.
• Oversee day-to-day store operations including opening/closing procedures, scheduling, cycle counts, stock consolidations and fiscal inventory.
• Manage after-sales operations—alterations, repairs and spare parts—and ensure best-in-class client service through the post-purchase process.
• Control store expenses and contribute to profit & loss management by optimising shipping/receiving costs, supplies and alteration budgets.
• Ensure compliance with labour laws, safety procedures, visual merchandising guidelines and internal administrative processes.
• Maintain the stockroom and inventory accuracy; proactively communicate to mitigate business risks and operational issues.
• Coordinate with retail leaders and cross-functional partners to align on sales objectives, market trends and competitive positioning.

Qualifications

• Minimum 5 years of management and sales experience in a luxury retail environment.
• Proven ability to lead a high-performing, high-volume store team with demonstrated coaching and development skills.
• Proficiency with Microsoft Office, SAP and other retail digital tools.
• Excellent verbal communication, analytical, leadership and problem‑solving skills.
• Availability to work weekends and travel as required; ability to lift and move up to 40 pounds.

Skills

Experience

Minimum 5+ years of progressive management and sales experience within luxury retail, including leadership of a high-volume store, client development and operational accountability.

Education

Bachelor’s degree preferred, or equivalent combination of retail/management experience and demonstrated leadership in luxury retail.

Workplace

Compensation

The base compensation for this position is USD 150,000 per annum.

Benefits

Healthcare; fertility support; adoption and surrogacy assistance; tuition reimbursement; mental health support.

Culture

Loro Piana combines Italian artisanal tradition with modern luxury retail standards, fostering meticulous attention to product quality and client service. As part of the LVMH group, the brand promotes an inclusive workplace that values professional development, well‑being and long‑term career progression.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.