Loro Piana Store Manager
Loro Piana Store Manager in Cortina d'Ampezzo, Italy — lead boutique operations, drive sales, team development and exceptional client experience.
Overview
Loro Piana is an Italian luxury house renowned for its exceptional textiles and understated cashmere and wool garments. As part of the LVMH group, the brand combines artisan craftsmanship with global retail operations, serving an international high-net-worth clientele through a network of boutiques and seasonal destinations.
Role & Responsibilities
- Define and execute the store business strategy to achieve sales, margin and clienteling objectives.
- Lead daily store operations, ensuring the environment is impeccably presented, compliant with company policies, and aligned with visual merchandising standards.
- Manage the store P&L: monitor sales performance, control expenses and optimise inventory to maximise profitability.
- Recruit, coach and develop a high-performing team, delivering ongoing performance management, training and scheduling that supports engagement and wellbeing.
- Develop and maintain long-term relationships with high-end clients; implement clienteling programmes and omnichannel initiatives to increase loyalty and lifetime value.
- Analyse local market and competitive dynamics to identify opportunities and adapt store tactics accordingly.
Qualifications
- Minimum 5 years' experience in store management within the luxury retail sector, with proven P&L responsibility.
- Demonstrable knowledge of the local high-end market and an existing network of affluent clients.
- Strong leadership skills with a track record of coaching, developing and motivating boutique teams.
- Exceptional clienteling and relationship-management capabilities with a service-first mindset.
- Advanced level of English.
Skills
Experience
Minimum five years of progressive experience in luxury retail, including several years in a store management role with responsibility for sales targets, team leadership and P&L oversight; prior experience building and maintaining a high-net-worth client base in the local market is required.
Education
High-school diploma required; tertiary qualification in business, retail management, fashion or a related discipline preferred.
Workplace
This position is based in Cortina d'Ampezzo, Veneto, Italy, within easy reach of Venice.
Culture
Loro Piana cultivates a culture of understated excellence, prioritising craftsmanship, product knowledge and discreet client service. Employees are expected to embody refinement and technical expertise while contributing to a collaborative, client-focused boutique environment.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Loro Piana, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Boutique Manager», «Retail Store Manager», «Flagship Store Manager», «Store Director», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.