Loro Piana Store Manager

About Loro Piana

Loro Piana stands as one of the world’s foremost authorities in exceptional textiles, renowned for its mastery of cashmere, vicuña and the quiet elegance of Italian luxury. As an employer, the Maison offers a refined environment where heritage, innovation and uncompromising craftsmanship converge. Its teams contribute to a culture shaped by discretion, excellence and respect for rare natural materials, from artisanal savoir-faire to global retail and corporate expertise. Employees are invited to uphold a legacy of quality while advancing sustainable practices, client intimacy and contemporary refinement within a brand celebrated for timeless sophistication.

Role & Responsibilities

• Act as a key business partner in developing and implementing store-specific strategies aligned with overarching business objectives
• Leverage strategic thinking and business analysis to propose innovative ideas aimed at enhancing store performance and driving growth
• Lead the implementation of clienteling strategies to gather and utilize client feedback effectively, driving continuous improvement and establishing long-term client relationships to build loyalty
• Ensure the highest level of client experience is consistently provided, creating a memorable and personalized experience for every client
• Build network and understanding of the store environment, monitor competitors to identify potential opportunities
• Build, lead, and develop a high-performing store team to deliver exceptional client experience and achieve commercial ambition
• Provide ongoing coaching, training, and performance management to support team members' growth, success, and overall wellbeing, including scheduling breaks and fostering work-life balance
• Foster a positive work environment that promotes collaboration, innovation, and employee engagement while encouraging diversity and inclusivity within the team
• Drive sales performance and profitability by setting and achieving store sales targets, optimizing store layout, and effectively managing inventory and visual merchandising
• Monitor store P&L and control store expenses to ensure adherence to budget and maximize profitability
• Oversee day-to-day operations of the store, ensuring smooth and efficient functioning
• Implement and enforce company policies and procedures to maintain a consistent brand experience across all locations
• Ensure the store is well-maintained, clean, and organized to create an inviting and visually appealing environment for clients
• Build omnichannel mindset among the team and drive related KPIs to maximize opportunities and increase client satisfaction across all business channels

Qualifications

• Minimum 5 years of experience as a Store Manager in a luxury boutique
• Passion for products and for the Loro Piana brand
• Strong knowledge of the retail and luxury sector
• In-depth knowledge of the local market with an existing network of high-end clients
• Strong coaching, communication, leadership, and team management skills
• Advanced level of English

Skills

Experience

Minimum 5 years of experience as a Store Manager in a luxury boutique environment, with demonstrated success in driving commercial targets, building high-performing teams, and delivering exceptional client experiences.

Workplace

Culture

Loro Piana fosters a refined workplace culture rooted in Italian craftsmanship, exceptional materials, and an uncompromising pursuit of quality. Employees work in an environment that values discretion, technical mastery, and long-term thinking, where heritage and innovation come together to define quiet luxury.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.