Loro Piana Senior Store Manager

About Loro Piana

Loro Piana stands as one of the world’s foremost authorities in exceptional textiles, renowned for its mastery of cashmere, vicuña and the quiet elegance of Italian luxury. As an employer, the Maison offers a refined environment where heritage, innovation and uncompromising craftsmanship converge. Its teams contribute to a culture shaped by discretion, excellence and respect for rare natural materials, from artisanal savoir-faire to global retail and corporate expertise. Employees are invited to uphold a legacy of quality while advancing sustainable practices, client intimacy and contemporary refinement within a brand celebrated for timeless sophistication.

Role & Responsibilities

• Oversee operations and strategic direction across multiple Loro Piana boutiques, ensuring consistent execution of brand DNA, operational excellence, and maximum revenue realization
• Lead and mentor Store Managers and boutique teams through effective coaching, performance management, and continuous development to drive business results and foster a positive work environment
• Optimize overall sales performance across assigned boutiques by establishing and monitoring key KPIs, collaborating with the Retail Manager to define strategic initiatives, and implementing targeted action plans
• Maintain and strengthen customer relationships across all boutiques through effective team management, delivering exceptional service standards, and ensuring high customer satisfaction
• Develop comprehensive client relationship strategies including acquisition of new clients, retention of existing clientele, and cultivation of high-potential customers across multiple locations
• Monitor and execute all clienteling activities in collaboration with the Private Client Relations Manager, with particular focus on VIC clients and cross-boutique opportunities, leveraging digital tools such as clienteling apps and social media
• Ensure CRM data integrity and reporting accuracy across all assigned boutiques by collecting necessary customer data and contributing to CRM strategy and KPI monitoring
• Maintain visual merchandising standards across all boutiques in alignment with corporate and Central Visual Merchandising guidelines, working closely with Visual Merchandising and Buying teams
• Manage security, loss prevention, and theft mitigation across all assigned boutiques, overseeing Store Managers and Assistant Store Managers while providing regular reporting to the Retail Manager
• Oversee stockroom management and optimization across all boutiques in coordination with the Retail Manager and Buying team, ensuring operations are commensurate with sales potential
• Coordinate annual inventory activities including year-end closing, category-specific stocktakes, and statutory inventory counts across all boutiques
• Collaborate with Marketing teams to support in-store marketing events, ensuring consistency and effectiveness of all boutique-level promotional initiatives
• Implement and maintain security, health, and safety procedures across all assigned boutiques in compliance with local labor regulations and company standards
• Foster two-way communication among Store Managers through regular meetings, sharing key messages, priorities, and best practices to promote inter-boutique collaboration

Qualifications

• Minimum 5 years of experience in luxury retail management or equivalent senior-level retail operations role
• Proven track record of successfully managing multiple retail locations or boutiques simultaneously
• Strong understanding of luxury brand positioning, clienteling practices, and high-net-worth customer engagement
• Demonstrated expertise in P&L management, KPI monitoring, and data-driven decision-making
• Exceptional leadership capability with ability to recruit, motivate, develop, and retain high-performing retail teams
• Fluent in Japanese and English; additional language capabilities preferred

Skills

Experience

Minimum 5 years of progressive experience in luxury retail management or senior retail operations roles, with demonstrated success in overseeing multiple locations, driving sales performance, and leading high-performing teams in a luxury environment.

Education

Secondary education minimum; further retail management certifications or luxury industry training highly valued.

Workplace

Culture

Loro Piana fosters a refined workplace culture rooted in Italian craftsmanship, exceptional materials, and an uncompromising pursuit of quality. Employees work in an environment that values discretion, technical mastery, and long-term thinking, where heritage and innovation come together to define quiet luxury.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.