Loro Piana Senior Retail Specialist
- Employment
- Full-Time
- Seniority
- Senior
- Department
- Retail & Boutique Operations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Sep 22, 2026
About Loro Piana
Loro Piana stands as one of the world’s foremost authorities in exceptional textiles, renowned for its mastery of cashmere, vicuña and the quiet elegance of Italian luxury. As an employer, the Maison offers a refined environment where heritage, innovation and uncompromising craftsmanship converge. Its teams contribute to a culture shaped by discretion, excellence and respect for rare natural materials, from artisanal savoir-faire to global retail and corporate expertise. Employees are invited to uphold a legacy of quality while advancing sustainable practices, client intimacy and contemporary refinement within a brand celebrated for timeless sophistication.
Senior Retail Specialist at Loro Piana in Hong Kong Island supporting multi-market retail operations and strategy execution.
Role & Responsibilities
- Analyze, define, and implement new operating standards to harmonize retail practices across Hong Kong and Macau markets
- Execute and monitor 'Master of Retail' programs in accordance with global operations guidelines and standards
- Propose and implement operational improvements aligned with headquarters retail operations strategies
- Monitor operating expense (OPEX) activities and challenge existing workflows to improve efficiency and cost control
- Manage uniform and packaging material orders and consolidation across the retail network
- Handle store maintenance requests and liaise with internal teams and facilities service providers, monitoring service quality and progress
- Support the Retail Director in coordinating store opening, relocation, closure, and renovation projects with the Store Planning team
- Coordinate with internal departments (CRM, Merchandising, IT, Visual Merchandising, Finance) to ensure timely preparation and project execution
- Facilitate seamless communication between stores and office operations, escalating and resolving issues promptly
- Collaborate with multiple departments to support in-store needs and ensure exceptional client experiences
- Coordinate logistics planning including product deliveries, storage management, and back-of-house operations
- Work closely with store teams to coordinate repairs, exchanges, and after-sales service activities
- Act as a liaison between stores, after-sales teams, and office operations to ensure timely updates and communication
- Track and report on after-sales cases and key performance metrics
- Identify recurring operational issues and provide feedback to continuously improve processes and client experience
Qualifications
- Bachelor's degree, preferably in business management, marketing, or a related discipline
- Minimum 5 years of experience in retail operations, store management, or multi-store operational support
- Proven experience in premium or luxury retail environments
- Well organized and detail-oriented with strong analytical capabilities
- Proficient in Microsoft Office applications (Word, Excel, PowerPoint)
- Excellent written and verbal communication skills
- Strong interpersonal abilities with the capacity to manage store-office relationships
- Proactive problem-solving mindset with a solution-oriented approach
- Collaborative team player
- Resilient and adaptable to fast-paced, multi-market environments
Skills
Experience
Minimum 5 years of experience in retail operations, store management, or multi-store operational support roles, with demonstrated background in premium or luxury retail environments preferred.
Education
Bachelor's degree, preferably in business management, marketing, or a related discipline.
Workplace
This position is based in Hong Kong, Hong Kong Island, Hong Kong.
Culture
Loro Piana fosters a refined workplace culture rooted in Italian craftsmanship, exceptional materials, and an uncompromising pursuit of quality. Employees work in an environment that values discretion, technical mastery, and long-term thinking, where heritage and innovation come together to define quiet luxury.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Loro Piana, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Retail Operations Manager», «Store Operations Coordinator», «Retail Support Specialist», «Multi-Store Operations Associate», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.