Loro Piana Senior Client Advisor
- Employment
- Full-Time
- Seniority
- Senior
- Compensation
- €46,000/year
- Department
- Retail & Boutique Operations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Sep 16, 2026
About Loro Piana
Loro Piana stands as one of the world’s foremost authorities in exceptional textiles, renowned for its mastery of cashmere, vicuña and the quiet elegance of Italian luxury. As an employer, the Maison offers a refined environment where heritage, innovation and uncompromising craftsmanship converge. Its teams contribute to a culture shaped by discretion, excellence and respect for rare natural materials, from artisanal savoir-faire to global retail and corporate expertise. Employees are invited to uphold a legacy of quality while advancing sustainable practices, client intimacy and contemporary refinement within a brand celebrated for timeless sophistication.
Senior Client Advisor at Loro Piana in Milan. EUR 46,000 annual salary. Lead retail sales, build client relationships and mentor team members in luxury fashion.
Role & Responsibilities
- Manage the sales process in accordance with company standards, ensuring operational accuracy in transactions, product handling, stock management and store organization
- Drive qualitative and quantitative store objectives through exceptional individual sales performance and active contribution to store KPIs
- Act as a role model on the sales floor, supporting service consistency, operational execution and overall team cohesion
- Build and maintain strong, long-term client relationships by leveraging CRM tools and client insights to foster loyalty and personalized engagement
- Deliver premium customer service throughout the entire client journey, including after-sales support and proactive complaint management with supervisor guidance
- Communicate relevant client intelligence to management and identify opportunities to strengthen client satisfaction and sustained engagement
- Serve as brand ambassador for Loro Piana, embodying the maison's warmth, courtesy, elegance and heritage values in every client interaction
- Create brand desirability through exceptional storytelling about Loro Piana's heritage and craftsmanship, adhering to the maison's established selling ceremony
- Maintain alignment with brand qualitative standards across sales and after-sales processes, ensuring high standards in visual presentation and store environment
- Maintain current product and category knowledge to continuously enhance expertise and selling capabilities
- Foster a positive, collaborative working environment that reflects maison values and service culture
- Share best practices, provide informal guidance to colleagues and support team development through active on-floor presence
Qualifications
- Minimum 5 to 6 years of professional experience as a Client Advisor in a luxury boutique environment
- Strong commercial and sales acumen with demonstrated track record of meeting and exceeding sales targets
- Genuine interest in pursuing a managerial career trajectory
- Authentic alignment with luxury brand identity and values
- Excellent stress management, flexibility and adaptability in a fast-paced environment
- Superior interpersonal, communication and teamworking capabilities
Skills
Experience
Minimum 5 to 6 years of professional experience in a Client Advisor capacity within the luxury retail sector, demonstrating consistent excellence in client engagement, sales performance and operational execution.
Workplace
The successful candidate will be located in Milan, Lombardy, Italy.
Compensation
The base compensation for this position is EUR 46,000 per annum.
Benefits
Participation in a performance-based incentive plan (at Loro Piana's discretion) based on individual and/or company performance; additional benefits provided in accordance with company policy and applicable Italian labour law (CCNL Terziario, Distribuzione e Servizi)
Culture
Loro Piana fosters a refined workplace culture rooted in Italian craftsmanship, exceptional materials, and an uncompromising pursuit of quality. Employees work in an environment that values discretion, technical mastery, and long-term thinking, where heritage and innovation come together to define quiet luxury.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Loro Piana, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Senior Sales Advisor», «Client Relations Specialist», «Senior Retail Consultant», «Luxury Sales Mentor», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.