Loro Piana Senior Client Advisor
- Location
- GenevaGenevaSwitzerland
- Employment
- Full-Time
- Seniority
- Senior
- Department
- Retail & Boutique Operations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Jul 22, 2026
About Loro Piana
Loro Piana stands as one of the world’s foremost authorities in exceptional textiles, renowned for its mastery of cashmere, vicuña and the quiet elegance of Italian luxury. As an employer, the Maison offers a refined environment where heritage, innovation and uncompromising craftsmanship converge. Its teams contribute to a culture shaped by discretion, excellence and respect for rare natural materials, from artisanal savoir-faire to global retail and corporate expertise. Employees are invited to uphold a legacy of quality while advancing sustainable practices, client intimacy and contemporary refinement within a brand celebrated for timeless sophistication.
Senior Client Advisor at Loro Piana Geneva: luxury sales role requiring 5+ years experience and fluent French.
Role & Responsibilities
- Execute consultative sales processes aligned with luxury brand standards, ensuring exceptional customer experience throughout the purchase journey
- Develop and maintain high-value client relationships through proactive follow-up, personalized service, and client intelligence management
- Demonstrate comprehensive product knowledge across all boutique categories and communicate product attributes with sophistication and authenticity
- Maintain impeccable store presentation and product displays according to company guidelines, ensuring visual standards align with brand identity
- Manage customer claims and concerns with supervisor support, transforming every interaction into an opportunity to reinforce brand loyalty
- Operate with versatility across store functions while maintaining focus on qualitative and quantitative sales targets
- Collaborate with team members to foster a positive, high-performing work environment and collectively achieve store performance objectives
Qualifications
- Minimum 5 years of relevant experience as Client Advisor or equivalent role in luxury retail
- Fluent in French language
- Deep alignment with Loro Piana brand identity and genuine passion for luxury leather goods
- Demonstrated strong clientelling and relationship-building capabilities
- Sophisticated interpersonal skills and luxury sales approach
- Strong understanding of luxury customer service standards and brand integrity
Skills
Experience
Minimum 5 years of professional experience in luxury retail sales or client advisory roles, with proven track record of building and maintaining high-value client relationships in a boutique environment.
Education
Secondary education required; additional training in luxury goods, brand management, or customer service preferred.
Workplace
This position is based in Geneva, Geneva, Switzerland.
Culture
Loro Piana fosters a refined workplace culture rooted in Italian craftsmanship, exceptional materials, and an uncompromising pursuit of quality. Employees work in an environment that values discretion, technical mastery, and long-term thinking, where heritage and innovation come together to define quiet luxury.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Loro Piana, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Senior Sales Advisor», «Luxury Client Specialist», «Senior Retail Consultant», «Client Relations Manager», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.