- Employment
- Seasonal
- Seniority
- Entry-Level
- Department
- Retail & Boutique Operations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Sep 17, 2026
About Loro Piana
Loro Piana stands as one of the world’s foremost authorities in exceptional textiles, renowned for its mastery of cashmere, vicuña and the quiet elegance of Italian luxury. As an employer, the Maison offers a refined environment where heritage, innovation and uncompromising craftsmanship converge. Its teams contribute to a culture shaped by discretion, excellence and respect for rare natural materials, from artisanal savoir-faire to global retail and corporate expertise. Employees are invited to uphold a legacy of quality while advancing sustainable practices, client intimacy and contemporary refinement within a brand celebrated for timeless sophistication.
Loro Piana seeks a Seasonal Store Support Specialist to enhance the client experience and support retail operations at its New York location. The role encompasses client relationship management, product expertise delivery, CRM support, and operational coordination, with a focus on upholding the brand's luxury standards and driving sales through personalized engagement and seamless store execution.
Role & Responsibilities
- Facilitate the sales process and elevate the client experience by providing exceptional hospitality and expert assistance aligned with Loro Piana standards
- Support the sales team by delivering exceptional assistance with strong product knowledge to enhance the client experience
- Build meaningful client relationships through multi-channel communication including emails, hand-written notes, phone calls, and clienteling applications to drive sales
- Support CRM initiatives by recording and updating client information to identify future sales opportunities and personalize service delivery
- Actively promote new products through personalized outreach and tailored client messaging to increase product awareness and engagement
- Maintain store displays in alignment with visual merchandising guidelines and brand standards
- Collaborate with store management and sales teams to ensure proper merchandise replenishment, maintenance, and accessibility
- Provide exceptional operational and administrative support to client advisors and contribute to overall business objectives
Qualifications
- Minimum 3 years of sales or sales support experience
- Proven experience in a luxury retail environment preferred
- Proficiency in Microsoft Office and SAP
- Ability to lift and move up to 40 pounds
- Strong attention to detail and organizational skills
- Excellent customer service and teamwork capabilities
Skills
Experience
Minimum 3 years of sales or sales support experience, preferably within a luxury retail setting. Demonstrated ability to manage client relationships, support operational workflows, and maintain high standards of customer service in a fast-paced retail environment.
Education
High school diploma or equivalent required; some college coursework or retail/hospitality certification preferred.
Culture
Loro Piana fosters a refined workplace culture rooted in Italian craftsmanship, exceptional materials, and an uncompromising pursuit of quality. Employees work in an environment that values discretion, technical mastery, and long-term thinking, where heritage and innovation come together to define quiet luxury.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Loro Piana, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Store Operations Associate», «Retail Support Coordinator», «Client Experience Specialist», «Sales Support Associate», «Boutique Operations Assistant», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.