Loro Piana Retail Training Manager

About Loro Piana

Loro Piana stands as one of the world’s foremost authorities in exceptional textiles, renowned for its mastery of cashmere, vicuña and the quiet elegance of Italian luxury. As an employer, the Maison offers a refined environment where heritage, innovation and uncompromising craftsmanship converge. Its teams contribute to a culture shaped by discretion, excellence and respect for rare natural materials, from artisanal savoir-faire to global retail and corporate expertise. Employees are invited to uphold a legacy of quality while advancing sustainable practices, client intimacy and contemporary refinement within a brand celebrated for timeless sophistication.

Role & Responsibilities

• Execute training strategy and activities to support business growth across Asia Pacific.
• Adopt training directions and strategies for Asia Pacific.
• Work with headquarters and regional partners to deliver global training programs, including induction, Galateo, product and store coaching, and ad hoc training projects.
• Organize training sessions, schedules, venues, transportation, and meals.
• Analyze the training and development needs of office and retail teams across Asian markets.
• Coordinate training in selling skills, merchandising, marketing, CRM, and visual merchandising with the relevant departments.
• Design training plans, materials, and systems to meet business needs, and develop strategies to identify and develop key talent.
• Deliver classroom and on-the-job training to staff, with follow-up actions to continuously enhance service standards.
• Work with the Retail Director on performance management and identify performance gaps through analysis of the Mystery Shopper Program and NPS.
• Create workshops and contests to address training and development needs.
• Conduct frequent, intensive store visits to provide constructive field coaching.
• Support the Retail Director and HR Director with succession planning by providing insight into the development of high-potential individuals' competencies and skills.
• Evaluate and review training programs by collecting and consolidating results and feedback.
• Recommend and implement training-program revisions, continually evaluating and redesigning delivery methods to suit staff learning styles.
• Guide market InStoryTeller experts in cascading key training projects, and oversee train-the-trainer activities, follow-up, and evaluation.

Qualifications

• Degree, preferably in human resources management, psychology, social science, or a related discipline.
• At least 5 years of relevant training experience, preferably in luxury retail or the fashion industry.
• Excellent communication skills and a good command of English; Mandarin and Cantonese are a plus.
• Strong interpersonal skills and comfort dealing with all levels of management.
• Self-motivated, customer-focused, and action-oriented.
• Willingness to travel.

Skills

Experience

Minimum 5 years of relevant training experience, preferably in luxury retail or the fashion industry.

Education

Degree, preferably in human resources management, psychology, social science, or a related discipline.

Culture

Loro Piana fosters a refined workplace culture rooted in Italian craftsmanship, exceptional materials, and an uncompromising pursuit of quality. Employees work in an environment that values discretion, technical mastery, and long-term thinking, where heritage and innovation come together to define quiet luxury.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.