Loro Piana Retail Operations Specialist

About Loro Piana

Loro Piana stands as one of the world’s foremost authorities in exceptional textiles, renowned for its mastery of cashmere, vicuña and the quiet elegance of Italian luxury. As an employer, the Maison offers a refined environment where heritage, innovation and uncompromising craftsmanship converge. Its teams contribute to a culture shaped by discretion, excellence and respect for rare natural materials, from artisanal savoir-faire to global retail and corporate expertise. Employees are invited to uphold a legacy of quality while advancing sustainable practices, client intimacy and contemporary refinement within a brand celebrated for timeless sophistication.

Role & Responsibilities

• Manage day-to-day retail operations across the store network, ensuring operational consistency and efficiency.
• Maintain store operational information and system data, including opening hours and Book an Appointment.
• Develop and improve local operational policies, guidelines, and SOPs in alignment with HQ standards.
• Manage store operational requirements, including refreshments, supplies, maintenance, uniforms, packaging, and other store-related needs.
• Coordinate with HQ, regional teams, office functions, stores, and external vendors to address operational issues and implement improvements.
• Act as a key operational link between HQ, regional teams, local functions, and the store network.
• Localize global guidelines and initiatives, consolidate store feedback, and communicate local operational needs and improvement opportunities to HQ.
• Develop and maintain Retail Operations training, induction materials, and operational resources for stores.
• Coordinate Cycle Counts and Fiscal Counts to maintain inventory accuracy and minimize shrinkage.
• Manage store operational audits and Self-Audit programs, including Store Checklists, documentation standards, and corrective action follow-up.
• Monitor sensitive transactions to ensure compliance with company policies.
• Support internal and LVMH audits and follow up on operational findings and corrective actions.
• Support the rollout and adoption of global retail tools and systems, including POS Mobile, Store Manager Dashboard, and traffic counters.
• Monitor system adoption and operational data, identify improvement opportunities, and coordinate troubleshooting with HQ, IT, and relevant partners.
• Develop localized guidelines and deliver training to support effective implementation across stores.
• Manage Retail Operations budgets, forecasts, POs, invoices, and recurring operational expenses.
• Manage external vendors, including quotations, service quality, cost control, and operational improvements.
• Develop and maintain store expense and purchasing guidelines.
• Support new store openings, relocations, pop-ups, and renovation projects, ensuring operational readiness.
• Review and improve back-of-house layouts, stock organization, and operational workflows in coordination with HQ and relevant teams.

Qualifications

• Strong alignment with brand identity and exceptional attention to detail.
• Ability to ensure timely and accurate communication across departments.
• Ability to manage multiple projects in a fast-paced environment, with strong analytical and organizational skills.
• Strong problem-solving skills and the ability to collaborate effectively across functions.
• Proactive mindset, strong teamwork, attention to detail, service orientation, and self-motivation.
• Fluent in English and Korean.

Skills

Experience

At least 3 years, with a separate minimum of 4 years of relevant luxury retail experience stated.

Culture

Loro Piana fosters a refined workplace culture rooted in Italian craftsmanship, exceptional materials, and an uncompromising pursuit of quality. Employees work in an environment that values discretion, technical mastery, and long-term thinking, where heritage and innovation come together to define quiet luxury.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.