Loro Piana Hospitality Specialist

About Loro Piana

Loro Piana stands as one of the world’s foremost authorities in exceptional textiles, renowned for its mastery of cashmere, vicuña and the quiet elegance of Italian luxury. As an employer, the Maison offers a refined environment where heritage, innovation and uncompromising craftsmanship converge. Its teams contribute to a culture shaped by discretion, excellence and respect for rare natural materials, from artisanal savoir-faire to global retail and corporate expertise. Employees are invited to uphold a legacy of quality while advancing sustainable practices, client intimacy and contemporary refinement within a brand celebrated for timeless sophistication.

Loro Piana seeks a Hospitality Specialist to deliver an elevated in-store experience at the Milan Montenapoleone boutique. The role encompasses welcoming clients at store entrance, coordinating appointments and special visits, managing external suppliers, and curating personalized service that reflects the brand's commitment to discretion and excellence. The successful candidate will anticipate guest needs, maintain client relationship records, and support VIC arrivals and bespoke arrangements.

Role & Responsibilities

• Welcome clients as the first point of contact at store entrance and establish warm, elegant initial impressions
• Support Client Advisor team by scheduling appointments and coordinating guest visits
• Supervise external suppliers including florists and catering to maintain exemplary store conditions
• Embody Loro Piana values consistently in all interactions with guests, colleagues, and partners
• Maintain strict confidentiality when handling sensitive guest information and preferences
• Build genuine relationships with guests and tailor service to individual preferences and expectations
• Anticipate guest needs and proactively offer personalized recommendations and solutions
• Maintain accurate records of guest preferences to enable continuity of personalized service
• Coordinate VIC arrivals, special celebrations, amenities, and bespoke arrangements
• Provide knowledgeable guidance on city attractions, restaurants, transportation, and local services
• Identify opportunities to exceed guest expectations and create memorable brand moments
• Support guest satisfaction initiatives and clientele engagement programmes
• Ensure all interactions reflect Loro Piana standards, values, and brand identity

Qualifications

• Passion for delivering excellence and creating memorable experiences for guests
• Excellent interpersonal and empathy skills with strong communication ability
• Cross-cultural sensitivity and genuine guest-service orientation
• Effective communication with ability to convey information clearly and persuasively
• Understanding of guest needs with capacity to respond with warmth and discretion
• Goal-oriented mindset committed to achieving excellence in every task
• Resilience and results-focused approach that maintains high standards despite challenges
• Fluent in both English and Italian (mandatory)

Skills

Experience

Entry-level experience in hospitality, guest services, or client-facing roles is preferred, though exceptional candidates with demonstrated passion for service excellence and a strong cultural fit may be considered regardless of formal background.

Education

Secondary education or equivalent is required; additional qualifications in hospitality, customer service, or related fields are advantageous.

Workplace

Compensation

The base compensation for this position is EUR 33,000 per annum.

Benefits

Performance-based incentive plan at the discretion of Loro Piana; additional benefits provided in accordance with company policies; employment governed by the Italian CCNL Terziario, Distribuzione e Servizi collective labour agreement.

Culture

Loro Piana fosters a refined workplace culture rooted in Italian craftsmanship, exceptional materials, and an uncompromising pursuit of quality. Employees work in an environment that values discretion, technical mastery, and long-term thinking, where heritage and innovation come together to define quiet luxury.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.