- Employment
- Internship
- Seniority
- Intern
- Compensation
- €800/month
- Department
- Clienteling, CRM & VIP Relations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Nov 9, 2026
About Loro Piana
Loro Piana stands as one of the world’s foremost authorities in exceptional textiles, renowned for its mastery of cashmere, vicuña and the quiet elegance of Italian luxury. As an employer, the Maison offers a refined environment where heritage, innovation and uncompromising craftsmanship converge. Its teams contribute to a culture shaped by discretion, excellence and respect for rare natural materials, from artisanal savoir-faire to global retail and corporate expertise. Employees are invited to uphold a legacy of quality while advancing sustainable practices, client intimacy and contemporary refinement within a brand celebrated for timeless sophistication.
Loro Piana is seeking a Customer Service Intern for a six-month, full-time internship based on-site in Quarona. The intern will support customer enquiries, order management, data entry, documentation, invoices and customer refunds or exchanges.
Role & Responsibilities
- Identify customer requests proactively and appropriately, handle customer enquiries, suggest possible solutions, and assist and inform customers about Loro Piana products, services and policies.
- Manage customer requests.
- Support the team in managing all orders.
- Support data entry and filing operations.
- Handle invoices, declarations and confirmations.
- Support the team with customer refund or exchange requests.
Qualifications
- Fluent in Italian and English.
- Strong organizational and communication skills.
- Accuracy and attention to detail.
- Proactivity and problem-solving ability.
- Excellent knowledge of Excel and PowerPoint.
Skills
Education
Degree in Economics, Marketing or Communication.
Workplace
The role is situated in Quarona, Piedmont, Italy.
Explore jobs in Piedmont or in Italy.
Compensation
The base compensation for this position is EUR 800 per month.
Benefits
Company canteen.
Culture
Loro Piana fosters a refined workplace culture rooted in Italian craftsmanship, exceptional materials, and an uncompromising pursuit of quality. Employees work in an environment that values discretion, technical mastery, and long-term thinking, where heritage and innovation come together to define quiet luxury.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.