Loro Piana Customer Service B2B Specialist

Location
Employment Full-time
Seniority Mid-Level
Posted Feb 25, 2026
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Loro Piana is seeking a Customer Service B2B Specialist in Quarona, Italy. Join a prestigious luxury fashion brand to manage customer orders and ensure satisfaction.

Overview

Loro Piana, a distinguished name in the luxury fashion industry, is renowned for its exquisite craftsmanship and unparalleled quality in fabrics and leather goods. As part of the esteemed LVMH group, Loro Piana offers a dynamic and innovative work environment that fosters professional growth and excellence.

Role & Responsibilities

  • Manage the complete customer order process, including receipt, entry into management systems, monitoring progress, and continuous updates until delivery.
  • Coordinate production, logistics, and shipping advancements with the support of the supervisor to ensure timely and accurate deliveries, proactively addressing and resolving operational issues.
  • Provide constant support to the commercial network.
  • Engage in daily communication with national and international clients to provide updates, resolve inquiries, manage complaints, and ensure high levels of customer satisfaction.
  • Prepare and manage commercial, administrative, and shipping documentation, ensuring precision and compliance with company procedures and current legislation.
  • Monitor payment deadlines, support post-sales activities, and manage issues related to billing and returns.

Qualifications

  • Minimum of 2 years of experience in commercial back-office, customer service, or administrative roles supporting sales.
  • Fluency in Italian, English, and Spanish, both written and spoken.

Skills

Proficiency in key IT and management tools (ERP, Excel, etc.). Excellent organizational skills, precision, and attention to detail. Outstanding communication and interpersonal skills, even in dynamic contexts. Ability to work in a team and manage multiple tasks simultaneously.

Experience

A minimum of 3 years of relevant experience is required.

Workplace

The successful candidate will be located in Quarona, Piedmont, Italy. 5 luxury roles are listed in Quarona on Cerulean. Across the Piedmont region, Cerulean lists 79 open positions — 2 listed in the past two days. Cerulean currently advertises 1.295 open roles in Italy, including 27 added in the last 48 hours.

Benefits

The position offers a hybrid working mode, blending the flexibility of remote work with the collaborative environment of the office.

Culture

Loro Piana fosters a culture of reliability, proactivity, customer orientation, flexibility, and collaboration. The company values teamwork and encourages a supportive and innovative atmosphere.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.