Loro Piana CRM Associate Manager
- Employment
- Full-Time
- Seniority
- Manager
- Compensation
- $70,000–90,000/year
- Department
- Clienteling, CRM & VIP Relations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Oct 6, 2026
About Loro Piana
Loro Piana stands as one of the world’s foremost authorities in exceptional textiles, renowned for its mastery of cashmere, vicuña and the quiet elegance of Italian luxury. As an employer, the Maison offers a refined environment where heritage, innovation and uncompromising craftsmanship converge. Its teams contribute to a culture shaped by discretion, excellence and respect for rare natural materials, from artisanal savoir-faire to global retail and corporate expertise. Employees are invited to uphold a legacy of quality while advancing sustainable practices, client intimacy and contemporary refinement within a brand celebrated for timeless sophistication.
Loro Piana is seeking a full-time, permanent CRM Associate Manager in New York to support CRM reporting, campaign execution, and client development across the Americas. The role partners with CRM, VIC, retail, and HQ teams on data analysis, client engagement, campaign delivery, retail support, and seasonal gifting programs.
Role & Responsibilities
- Develop and maintain recurring CRM reports, providing timely, accurate, and actionable insights.
- Monitor CRM KPIs and client performance to identify regional trends, performance drivers, and opportunities.
- Analyze clients across stores, product launches, events, and seasonal or ad hoc initiatives.
- Generate client insights and recommendations to support regional business priorities.
- Execute CRM campaigns for product launches, events, seasonal gifting, and other key client moments.
- Build and maintain targeted client lists for clienteling activities and business priorities.
- Track campaign performance and recommend ways to optimize future results.
- Manage timelines, deliverables, and cross-functional coordination for assigned CRM projects and initiatives.
- Serve as a key user of CRM and business intelligence tools, supporting, guiding, and troubleshooting for retail teams.
- Maintain CRM data quality through client profile management, including merges, reassignments, and issue resolution.
- Support store training and adoption of CRM tools and clienteling best practices.
- Partner with store and cross-functional teams to drive CRM execution and achievement of key CRM KPIs.
- Manage the ordering, tracking, and deployment of seasonal gifting programs throughout the year.
Qualifications
- Advanced proficiency in CRM systems, business intelligence tools, and Microsoft Office, particularly Excel and PowerPoint.
- Strong analytical and problem-solving skills, with the ability to translate data into actionable business insights.
- Excellent organizational and time-management skills.
- Strong written, verbal, and presentation skills.
- Detail-oriented, with a high level of accuracy and data integrity.
- Ability to manage multiple priorities in a fast-paced, time-sensitive environment.
- Self-motivated and proactive, with the ability to work independently.
- Bachelor’s degree required; a degree in Business, Economics, Analytics, Marketing, or a related field is preferred.
- Experience with CRM platforms and business intelligence reporting tools preferred.
Skills
Experience
3–5 years of work experience in CRM, customer management, client development, data analytics, clienteling, or a related field; preferably in luxury, fashion, or retail. Minimum 5 years.
Education
Bachelor’s degree required; Business, Economics, Analytics, Marketing, or a related field preferred.
Workplace
This position is based in New York, New York, USA.
Compensation
The base compensation for this position ranges from USD 70,000 to USD 90,000 per annum.
Culture
Loro Piana fosters a refined workplace culture rooted in Italian craftsmanship, exceptional materials, and an uncompromising pursuit of quality. Employees work in an environment that values discretion, technical mastery, and long-term thinking, where heritage and innovation come together to define quiet luxury.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Loro Piana, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Client Relationship Management Manager», «Clienteling Manager», «Customer Relationship Management Manager», «CRM Operations Manager», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.