Loro Piana Client Development Manager
- Location
- Paris Île-de-France France
- Employment
- Contract
- Seniority
- Manager
- Department
- Clienteling, CRM & VIP Relations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Oct 5, 2026
About Loro Piana
Loro Piana stands as one of the world’s foremost authorities in exceptional textiles, renowned for its mastery of cashmere, vicuña and the quiet elegance of Italian luxury. As an employer, the Maison offers a refined environment where heritage, innovation and uncompromising craftsmanship converge. Its teams contribute to a culture shaped by discretion, excellence and respect for rare natural materials, from artisanal savoir-faire to global retail and corporate expertise. Employees are invited to uphold a legacy of quality while advancing sustainable practices, client intimacy and contemporary refinement within a brand celebrated for timeless sophistication.
The Client Development Manager partners with store management to lead clienteling strategy, customer database development and CRM reporting, while supporting staff performance and coaching sales advisers. This is a full-time fixed-term position (CDD) based on site in Paris.
Role & Responsibilities
- Manage the clienteling strategy with each sales associate on a daily, weekly and monthly basis, in partnership with store management.
- Support the performance of store staff.
- Develop and update customer databases.
- Coordinate the marketing department’s clienteling reporting tools for the shop team, ensuring KPIs for data entry, frequency and retention are met by using the My Touch app for every sale.
- Serve as the shop’s point of contact and ambassador for the My Touch app, and help improve its usage.
- Serve as the point of contact for the EMEA Marketing CRM and WW Digital teams on My Touch and CRM projects.
- Support training and coach sales advisers.
Qualifications
- At least 5 years of experience; 3+ years of sales, VIC and CRM experience, preferably in a luxury retail environment.
- Strong knowledge of customer data analysis and relationship building.
- Excellent interpersonal, customer service and teamwork skills.
- General knowledge of sales, operations and inventory.
Skills
Experience
At least 5 years; 3+ years of sales, VIC and CRM experience, preferably in a luxury retail environment.
Workplace
This position is based in Paris, Île-de-France, France.
Culture
Loro Piana fosters a refined workplace culture rooted in Italian craftsmanship, exceptional materials, and an uncompromising pursuit of quality. Employees work in an environment that values discretion, technical mastery, and long-term thinking, where heritage and innovation come together to define quiet luxury.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Loro Piana, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Clienteling Manager», «CRM Manager», «Customer Relationship Manager», «Client Relations Manager», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.