Loro Piana Client Development Manager
Loro Piana seeks a Client Development Manager in New York (Madison Avenue) to lead clienteling and CRM initiatives.
Overview
Loro Piana is an Italian luxury Maison renowned for its exceptional textiles, ready-to-wear, accessories and bespoke garments. As part of the LVMH family of maisons, the brand is distinguished by artisanal craftsmanship, a discreet approach to luxury and a focus on the highest‑quality raw materials. Loro Piana offers professionals an environment that values refinement, product expertise and client-centric service.
Role & Responsibilities
- Design and execute daily, weekly and monthly clienteling strategies to drive sales performance and client retention.
- Maintain and update the CRM database to ensure accuracy, completeness and compliance with data retention goals.
- Develop personalised client journeys and curate tailored shopping experiences to maximise lifetime value.
- Oversee clienteling reporting tools and the in‑store myTOUCH app to guarantee correct data capture, scheduling and reporting.
- Act as the primary liaison with the EMEA Marketing CRM team and the WW Digital in‑store team for CRM and myTOUCH projects.
- Deliver ongoing CRM and myTOUCH training and hands‑on support to the sales team to optimise adoption and effectiveness.
- Apply deep product knowledge to support selling initiatives and enhance client conversations.
- Collaborate with store colleagues on operations and inventory matters to ensure a seamless client experience.
Qualifications
- Minimum 3 years of sales, VIC and CRM experience, preferably within luxury retail.
- Demonstrable experience in customer data analysis and strategic client development.
- Proficiency in Microsoft Office and Excel; comfortable with digital tools and reporting platforms.
- Excellent interpersonal, customer service and teamwork skills with a client‑first mindset.
- Working knowledge of store operations and inventory processes.
- Ability to lift and move up to 40 pounds and to work on‑site at the Madison Avenue boutique.
Skills
Experience
Minimum 3 years of sales, VIC and CRM experience, preferably in a luxury retail environment.
Education
Bachelor's degree in business, marketing, hospitality or a related field preferred, or equivalent professional experience in luxury retail.
Workplace
The role is situated in New York, New York, USA. There are currently 498 open positions in New York on Cerulean, with 19 added recently. Within New York, Cerulean currently features 610 open roles, including 21 recent additions. Across USA, Cerulean lists 2.262 open roles — 71 of them newly added.
Compensation
The base compensation for this position ranges from USD 100,000 to USD 125,000 per annum.
Benefits
Healthcare; fertility support; adoption and surrogacy support; tuition reimbursement; mental health support.
Culture
Loro Piana cultivates a workplace shaped by craftsmanship, discretion and a relentless pursuit of product excellence. Colleagues are expected to combine refined product knowledge with impeccable client service in a collaborative, inclusive environment that supports professional development.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.