Loro Piana Client Advisor
- Employment
- Full-Time
- Seniority
- Entry-Level
- Department
- Retail & Boutique Operations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Aug 7, 2026
About Loro Piana
Loro Piana stands as one of the world’s foremost authorities in exceptional textiles, renowned for its mastery of cashmere, vicuña and the quiet elegance of Italian luxury. As an employer, the Maison offers a refined environment where heritage, innovation and uncompromising craftsmanship converge. Its teams contribute to a culture shaped by discretion, excellence and respect for rare natural materials, from artisanal savoir-faire to global retail and corporate expertise. Employees are invited to uphold a legacy of quality while advancing sustainable practices, client intimacy and contemporary refinement within a brand celebrated for timeless sophistication.
Loro Piana Client Advisor position in Toronto. Drive luxury retail sales and deliver exceptional service in our flagship boutique.
Role & Responsibilities
- Exceed personal sales goals and ensure continuous growth while upholding Loro Piana standards
- Develop and apply comprehensive product knowledge to facilitate the sales process
- Cultivate and maintain strong client relationships through follow-up and after-sales support
- Collect and update client information to enhance future interactions and tailor services to individual preferences
- Actively engage with clients to promote products and drive sales growth
- Oversee maintenance of store displays to ensure alignment with visual merchandising guidelines
- Collaborate with store leadership to execute action plans aimed at enhancing sales performance and operational efficiencies
- Role model company values and contribute to a continuous coaching culture
- Identify client experience and product knowledge opportunities and translate them into focused coaching priorities
- Partner with store leadership and training teams to reinforce storytelling standards and strengthen service delivery
- Participate in seasonal road show in-store presentations in collaboration with the Retail Excellence team
Qualifications
- 2+ years of sales or sales support experience, preferably in a luxury retail environment
- Proficient in Microsoft Office and SAP
- Excellent attention to detail and customer service orientation
- Strong teamwork and interpersonal skills
- General knowledge of sales operations and inventory management
- Ability to lift and move up to 40 pounds
Skills
Experience
Minimum 3 years of sales or sales support experience, preferably in a luxury retail environment
Workplace
This position is based in Toronto, Ontario, Canada.
Benefits
Medical, dental, and vision coverage; fertility support; adoption and surrogacy reimbursement; tuition reimbursement; 401K match; Headspace mental health support; generous product discount; exclusive LVMH discounts
Culture
Loro Piana fosters a refined workplace culture rooted in Italian craftsmanship, exceptional materials, and an uncompromising pursuit of quality. Employees work in an environment that values discretion, technical mastery, and long-term thinking, where heritage and innovation come together to define quiet luxury.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Loro Piana, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Sales Advisor», «Retail Associate», «Client Relations Associate», «Style Advisor», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.