Loro Piana Client Advisor

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Location
SydneyNew South WalesAustralia
Employment
Full-Time
Seniority
Mid-Level
Department
Retail & Boutique Operations
Industry
Fashion, Apparel & Leather Goods
Posted
May 17, 2026

About Loro Piana

Loro Piana is an Italian luxury Maison celebrated for the highest-quality textiles, refined ready-to-wear and accessories, and meticulous bespoke garments. Renowned for an emphasis on craftsmanship and rare raw materials, the brand operates within the LVMH family and is recognised for understated elegance, exacting quality standards and a commitment to artisanal excellence.

Loro Piana is hiring a Client Advisor in Sydney, Australia — full-time role at its first Australian store focused on luxury clienteling and sales.

Role & Responsibilities

  • Achieve and exceed individual and store sales targets through expert selling techniques, clienteling and deep product knowledge.
  • Deliver impeccable customer service, cultivate long-term client relationships and represent Loro Piana values at every touchpoint.
  • Proactively identify, recruit and develop new clients while retaining and upgrading existing clientele through personalised outreach and follow-up.
  • Manage daily store operations to ensure stock accuracy, effective back-of-house procedures and readiness of sales floor inventory.
  • Maintain presentation standards and adherence to brand service protocols, ensuring a consistently elevated client experience.
  • Work a rotating roster, including weekdays, weekends and public holidays, to support store trading requirements.

Qualifications

  • Minimum 2 years' experience in luxury fashion or a comparable luxury retail environment; 3+ years preferred.
  • Proven track record of clienteling within a high-end retail setting and demonstrable sales results.
  • Excellent interpersonal skills, self-motivated with a collaborative, team-oriented approach and a proactive, 'can-do' attitude.
  • Ability to perform effectively in a fast-paced, multitasking retail environment and maintain composure under pressure.
  • Proficient in English; additional languages are advantageous.
  • Flexible availability to work rotating shifts, including weekends and public holidays.

Skills

Clienteling Selling techniques Product knowledge (luxury textiles and ready-to-wear) Customer service Stock and back-of-house management Multitasking and time management Roster flexibility

Experience

At least 2 years of relevant experience in luxury fashion or luxury retail with proven success in clienteling; 3+ years preferred and prior exposure to store operations and inventory management is advantageous.

Education

High school diploma or equivalent; tertiary qualification in fashion, retail, merchandising or business preferred but not required.

Workplace

The successful candidate will be located in Sydney, New South Wales, Australia.

Benefits

Comprehensive benefits package, structured training and development programs, and a collaborative work environment.

Culture

Loro Piana fosters a culture defined by craftsmanship, discretion and attention to detail. As part of the LVMH group, the Maison values long-term client relationships, professional development and a respectful, inclusive workplace.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.

Frequently Asked Questions

A.

The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Loro Piana, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Sales Advisor», «Client Relations Advisor», «Luxury Retail Associate», «Personal Shopping Consultant», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.