- Location
- Palo Alto California USA
- Employment
- Full-Time
- Seniority
- Mid-Level
- Compensation
- $25–30/hour
- Department
- Retail & Boutique Operations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Oct 16, 2026
About Loro Piana
Loro Piana stands as one of the world’s foremost authorities in exceptional textiles, renowned for its mastery of cashmere, vicuña and the quiet elegance of Italian luxury. As an employer, the Maison offers a refined environment where heritage, innovation and uncompromising craftsmanship converge. Its teams contribute to a culture shaped by discretion, excellence and respect for rare natural materials, from artisanal savoir-faire to global retail and corporate expertise. Employees are invited to uphold a legacy of quality while advancing sustainable practices, client intimacy and contemporary refinement within a brand celebrated for timeless sophistication.
Loro Piana seeks a Client Advisor for its permanent, full-time, on-site role in Palo Alto. The advisor drives sales, develops client relationships, delivers personalized service, supports store operations, and maintains product knowledge and visual merchandising standards. The published pay range is $25–$30 USD per hour, with flexibility to pay outside the range based on expertise, performance, and tenure.
Role & Responsibilities
- Exceed personal sales goals and contribute to continuous team growth while upholding Loro Piana standards.
- Develop and apply comprehensive product knowledge to support the sales process.
- Collaborate with team members to provide clients with a seamless shopping experience and contribute to the store’s overall success.
- Build and maintain client relationships through purchase follow-up and after-sales support.
- Collect and update client information to improve future interactions and tailor services to individual preferences.
- Engage clients to promote products, provide personalized assistance, and drive sales growth.
- Maintain store displays in accordance with visual merchandising guidelines.
- Work with store leadership to execute action plans that enhance sales performance.
- Identify opportunities to optimize sales growth and operational efficiency.
Qualifications
- At least 3 years of sales experience, preferably in luxury retail.
- Proficiency in Microsoft Office, SAP, and other digital tools.
- Excellent customer service, teamwork, and problem-solving skills.
- General knowledge of sales, operations, and inventory.
- Ability to lift and move up to 40 pounds.
Skills
Experience
At least 3 years of sales experience, preferably in luxury retail.
Workplace
This position is based in Palo Alto, California, USA, within easy reach of San Francisco.
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Compensation
The base compensation for this position ranges from USD 25 to USD 30 per hour.
Benefits
Medical, dental, and vision coverage; fertility support; adoption and surrogacy reimbursement; tuition reimbursement; 401(k) match; Headspace mental health support; product discount; exclusive LVMH discounts; and other tailored perks.
Culture
Loro Piana fosters a refined workplace culture rooted in Italian craftsmanship, exceptional materials, and an uncompromising pursuit of quality. Employees work in an environment that values discretion, technical mastery, and long-term thinking, where heritage and innovation come together to define quiet luxury.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Loro Piana, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Sales Advisor», «Client Consultant», «Luxury Sales Associate», «Retail Client Advisor», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.