Loro Piana Client Advisor

About Loro Piana

Loro Piana stands as one of the world’s foremost authorities in exceptional textiles, renowned for its mastery of cashmere, vicuña and the quiet elegance of Italian luxury. As an employer, the Maison offers a refined environment where heritage, innovation and uncompromising craftsmanship converge. Its teams contribute to a culture shaped by discretion, excellence and respect for rare natural materials, from artisanal savoir-faire to global retail and corporate expertise. Employees are invited to uphold a legacy of quality while advancing sustainable practices, client intimacy and contemporary refinement within a brand celebrated for timeless sophistication.

Role & Responsibilities

• Manage the complete sales process according to company standards, ensuring operational accuracy, proper product handling, inventory replenishment and optimal store organization
• Drive qualitative and quantitative store objectives through strong individual sales performance and active support of key performance indicators
• Build and maintain strong, long-term client relationships leveraging CRM tools and client insights to drive loyalty, repeat business and personalized engagement
• Provide high-level customer service throughout the client journey, including comprehensive after-sales support, complaint management and follow-up on client requests
• Serve as brand ambassador of Loro Piana, conveying warmth, courtesy, elegance and the Maison's cultural heritage, transforming every client interaction into a positive brand experience
• Create brand desire through compelling storytelling about Loro Piana's heritage, craftsmanship and product uniqueness while adhering to the Maison's selling ceremony
• Maintain alignment with brand qualitative standards in all sales and after-sales processes, contributing to exceptional visual presentation, service standards and store environments
• Cultivate deep product and collection expertise to continuously strengthen selling capabilities and client confidence
• Collaborate with team members to foster a positive, values-aligned working environment and share client insights and best practices

Qualifications

• Minimum 5–6 years of proven experience as a Client Advisor in a luxury boutique setting
• Strong commercial and sales mindset with demonstrated ability to exceed targets
• Alignment with luxury brand values and service culture
• Fluent in English, Italian and Chinese
• Excellent interpersonal, communication and teamworking abilities
• Strong stress management with high flexibility and adaptability

Skills

Experience

Minimum 5 years of experience as a Client Advisor in a luxury boutique environment, with a proven track record of strong sales performance and client relationship management.

Education

Not specified.

Workplace

Compensation

The base compensation for this position is EUR 26,000 per annum.

Benefits

Participation in an incentive plan based on individual performance and/or company results. Additional benefits provided in accordance with company policy and applicable Italian labor law (CCNL Terziario, Distribuzione e Servizi).

Culture

Loro Piana fosters a refined workplace culture rooted in Italian craftsmanship, exceptional materials, and an uncompromising pursuit of quality. Employees work in an environment that values discretion, technical mastery, and long-term thinking, where heritage and innovation come together to define quiet luxury.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.