Loro Piana Client Advisor
- Employment
- Full-Time
- Seniority
- Entry-Level
- Department
- Retail & Boutique Operations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Jun 17, 2026
About Loro Piana
Loro Piana stands as one of the world’s foremost authorities in exceptional textiles, renowned for its mastery of cashmere, vicuña and the quiet elegance of Italian luxury. As an employer, the Maison offers a refined environment where heritage, innovation and uncompromising craftsmanship converge. Its teams contribute to a culture shaped by discretion, excellence and respect for rare natural materials, from artisanal savoir-faire to global retail and corporate expertise. Employees are invited to uphold a legacy of quality while advancing sustainable practices, client intimacy and contemporary refinement within a brand celebrated for timeless sophistication.
Loro Piana seeks a Client Advisor in Milan to deliver luxury personalized service and achieve sales targets through expert product knowledge and CRM expertise.
Role & Responsibilities
- Develop and maintain strong, personalized relationships with clients to foster loyalty and repeat business through proactive engagement across in-store, phone, and digital channels
- Maintain comprehensive knowledge of the store's product offerings, retail environment, and competitive landscape to provide expert guidance during the shopping experience
- Contribute actively to business objectives by achieving sales targets and store KPIs whilst ensuring client needs and expectations are consistently met
- Input and update customer information in the CRM system to track interactions, preferences, and purchase history, enabling personalized engagement and identification of sales opportunities
- Deliver exceptional client experience through compelling brand storytelling that communicates the maison's heritage, savoir-faire, and values whilst following the established selling ceremony
- Ensure elegant resolution of aftercare service issues and maintain impeccable customer satisfaction standards
- Collaborate with fellow Client Advisors and store management to share client insights, product feedback, and best practices for continuous improvement
- Maintain a well-organized, visually appealing store environment that attracts and retains clients whilst embodying LVMH culture and values
- Apply all compliance regulations and guidelines concerning client data, store operations, and corporate directives from headquarters
Qualifications
- Minimum 3 years of relevant work experience as a Client Advisor in a luxury boutique or equivalent retail environment
- Fluent English, both spoken and written; additional languages strongly preferred
- Aligned with the brand identity with meticulous attention to detail
- Excellent interpersonal and teamworking skills with demonstrated ability to build rapport and influence
- Strong problem-solving capabilities with ability to manage stress effectively
- Flexibility and adaptability in a dynamic retail environment
- High motivation and genuine passion for Loro Piana products and the brand ethos
Skills
Experience
Minimum 3 years of professional experience as a Client Advisor or equivalent role in a luxury boutique environment, demonstrating a proven track record of building client relationships and achieving sales objectives.
Education
No specific formal educational qualification stated; relevant luxury retail experience prioritized.
Workplace
This position is based in Milan, Lombardy, Italy.
Culture
Loro Piana fosters a refined workplace culture rooted in Italian craftsmanship, exceptional materials, and an uncompromising pursuit of quality. Employees work in an environment that values discretion, technical mastery, and long-term thinking, where heritage and innovation come together to define quiet luxury.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Loro Piana, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Sales Advisor», «Retail Associate», «Client Relations Associate», «Style Advisor», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.