Loro Piana Client Advisor
- Employment
- Temporary
- Seniority
- Entry-Level
- Department
- Retail & Boutique Operations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Sep 16, 2026
About Loro Piana
Loro Piana stands as one of the world’s foremost authorities in exceptional textiles, renowned for its mastery of cashmere, vicuña and the quiet elegance of Italian luxury. As an employer, the Maison offers a refined environment where heritage, innovation and uncompromising craftsmanship converge. Its teams contribute to a culture shaped by discretion, excellence and respect for rare natural materials, from artisanal savoir-faire to global retail and corporate expertise. Employees are invited to uphold a legacy of quality while advancing sustainable practices, client intimacy and contemporary refinement within a brand celebrated for timeless sophistication.
Loro Piana Client Advisor position in Madrid, Spain. Full-time temporary role in luxury fashion retail with focus on client relationship building and brand excellence.
Role & Responsibilities
- Manage the sales process according to company standards, ensuring operational accuracy in transactions, product handling, replenishment and store organization
- Contribute to qualitative and quantitative store objectives through strong individual sales performance and active support to store KPIs
- Build and maintain strong and long-term client relationships, leveraging CRM tools and client insights to drive loyalty, repeat business and personalized engagement
- Provide high-level customer service throughout the client journey, including after-sales support, complaint management with supervisor guidance and follow-up on client requests
- Proactively identify opportunities to strengthen client satisfaction and engagement over time
- Actively seek opportunities to improve client experience, personal performance and selling techniques
- Act as ambassador of Loro Piana to clients, conveying warmth, courtesy, elegance, heritage and cultural values while turning every client interaction into a positive brand experience
- Create desire for the brand through exceptional storytelling regarding Loro Piana's heritage and products, highlighting craftsmanship and uniqueness while following the Maison's selling ceremony
- Ensure alignment with brand qualitative standards throughout the sales and after-sales process, contributing to high visual, service and store presentation standards
- Stay updated on products, collections and category knowledge to continuously strengthen expertise and selling capabilities
- Cooperate with colleagues to create a positive and collaborative working environment aligned with Maison values and service culture
- Collaborate with fellow Client Advisors and store management to share client insights, product feedback and best practices
- Contribute to maintaining a well-organized, visually appealing store environment that attracts and retains clients
Qualifications
- Minimum 3 years of relevant work experience as Client Advisor in a luxury boutique
- Aligned with the brand identity and luxury service standards
- Excellent interpersonal, communication and teamworking skills
- Good stress management, flexibility and adaptability
- Fluent in English and Spanish; additional languages are advantageous
Skills
Experience
Minimum 3 years of relevant work experience as a Client Advisor in a luxury boutique environment, demonstrating proven sales performance and client relationship-building capabilities within a luxury brand context.
Education
No specific formal education requirement stated; however, equivalent professional experience in luxury retail is essential.
Workplace
The successful candidate will be located in Madrid, Madrid, Spain.
Culture
Loro Piana fosters a refined workplace culture rooted in Italian craftsmanship, exceptional materials, and an uncompromising pursuit of quality. Employees work in an environment that values discretion, technical mastery, and long-term thinking, where heritage and innovation come together to define quiet luxury.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Loro Piana, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Sales Advisor», «Luxury Retail Specialist», «Client Relations Associate», «Brand Ambassador», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.