- Location
- Gstaad Bern Switzerland
- Employment
- Temporary
- Seniority
- Mid-Level
- Department
- Retail & Boutique Operations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Oct 12, 2026
About Loro Piana
Loro Piana stands as one of the world’s foremost authorities in exceptional textiles, renowned for its mastery of cashmere, vicuña and the quiet elegance of Italian luxury. As an employer, the Maison offers a refined environment where heritage, innovation and uncompromising craftsmanship converge. Its teams contribute to a culture shaped by discretion, excellence and respect for rare natural materials, from artisanal savoir-faire to global retail and corporate expertise. Employees are invited to uphold a legacy of quality while advancing sustainable practices, client intimacy and contemporary refinement within a brand celebrated for timeless sophistication.
The Client Advisor delivers personalized service, builds lasting client relationships and contributes to sales and store objectives at Loro Piana in Gstaad. The role is full-time and temporary, requiring at least 3 years of experience as a Client Advisor in a luxury boutique.
Role & Responsibilities
- Manage the sales process in line with company standards, ensuring operational accuracy in transactions, product handling, replenishment and store organization.
- Contribute to qualitative and quantitative store objectives through strong individual sales performance and active support of store KPIs.
- Build and maintain long-term client relationships, using CRM tools and client insights to drive loyalty, repeat business and personalized engagement.
- Provide high-level service throughout the client journey, including after-sales support, complaint management with supervisor guidance and follow-up on client requests.
- Proactively identify opportunities to strengthen client satisfaction and engagement over time.
- Seek opportunities to improve the client experience, personal performance and selling techniques.
- Represent Loro Piana to clients, conveying warmth, courtesy, elegance, heritage and the Maison’s cultural values, and make every interaction a positive brand experience.
- Create desire for the brand through storytelling about Loro Piana’s heritage and products, highlighting craftsmanship and uniqueness while following the Maison’s selling ceremony.
- Ensure alignment with brand qualitative standards throughout sales and after-sales, contributing to high visual, service and store presentation standards.
- Stay informed about products, collections and categories to strengthen expertise and selling capabilities.
- Work collaboratively with colleagues to foster a positive environment aligned with Maison values and service culture.
- Share client insights, product feedback and best practices with fellow Client Advisors and store management.
- Help maintain a well-organized, visually appealing store environment that attracts and retains clients.
Qualifications
- Relevant experience as a Client Advisor in a luxury boutique.
- Alignment with Loro Piana’s brand identity and a passion for its products.
- A strong luxury sensibility and approach.
- Excellent interpersonal and relationship-building skills.
- Strong clienteling skills.
- Fluent English; other languages are an advantage.
Skills
Experience
Minimum 3 years; relevant experience as a Client Advisor in a luxury boutique.
Workplace
The successful candidate will be located in Gstaad, Bern, Switzerland.
Explore jobs in Bern or in Switzerland.
Culture
Loro Piana fosters a refined workplace culture rooted in Italian craftsmanship, exceptional materials, and an uncompromising pursuit of quality. Employees work in an environment that values discretion, technical mastery, and long-term thinking, where heritage and innovation come together to define quiet luxury.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Loro Piana, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Client Consultant», «Luxury Sales Advisor», «Client Relations Advisor», «Boutique Sales Associate», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.